Best Virtual Call Center
Software

Taldesk is a complete package integrating CX cloud applications for omnichannel engagement, employee collaboration, and customer experience. It offers you the right tools to operate your contact centers based on the stature of your business and the industry niche.

It is a complete cloud call center software that eliminates installing new software on your local devices. It offers you the advanced features you require to run your call center.

NICE CXone offers robust and enhanced call center features to deliver exceptional customer experience. This contact center software focuses on customer journey orchestration and building loyal relationships. Automation and AI enable a contact center agent to solve issues faster to deliver a top-notch customer experience.

Its open cloud foundation enables you to optimize your workforce based on an omnichannel routing strategy. Get work done more on every communication channel and every time with NICE CXone’s cutting-edge features.

Genesys Cloud CX is arguably a top contender for a virtual call center solution. It offers you both inbound and outbound calling facilitated with enhanced call center key features. You can effortlessly integrate the workforce with AI resources to deliver exceptional customer experience.

Genesys Cloud CX enables you to craft intelligent customer journey orchestrations whilst delivering uninterrupted connectivity across agents, tools, and customers. Elevate your call center productivity with smart, empowered, and innovative solutions.

Aircall is a cloudbased call center platform suitable for sales and support teams. It comes with easy-to-setup features that facilitate productivity-enhancing call center activities. This call center solution offers 100+ integrations, customer relationship management tools, and real-time monitoring features.

The compatibility of Aircall with numerous helpdesk and CRM software makes it a perfect tool for call centers of all statures. The unlimited inbound and outbound calls in the US and Canada put the cherry on the cake.

Five9 is a top call center software provider that allows you to build strong customer relationships via effective communication and problem-solving. It focuses on customer satisfaction, agent empowerment, and business agility above everything else.

This cloud contact center facilitates call centers with high-quality software feature(s) powered by Collaborative Intelligence and practical AI to implement (WFO) workforce optimization effectively.

Twilio Flex is one of the top contact center platforms that enables you to deliver customized and personalized customer experiences. It suits all sorts of businesses (industry niche and size). You can create a tailored contact center to complement your call center requirements.

Twilio Flex allows you to build, change, iterate, and adapt your contact center how you see fit. The possibilities are limitless with Twilio’s virtual contact center software.

CloudTalk enables call centers to reduce resolution time on every inbound call and secure more conversion rates and sales deals. It works perfectly fine for enterprises but is recommended for SMBs. It even offers a trial period to test it before actually implementing it in your call center.

CoudTalk offers numerous advanced communication and management features to elevate customer interactions and ensure efficient workflows. You can take your call center to the next level with ACD, IVR, ACW, power dialer, and hundred other features.

Go To Connect is arguably one of the most suitable virtual contact center solutions for small and medium-sized call centers. It offers a plethora of agent, supervisor, IT admins, and Reporting & Analytics features to take your call center to the next level. Manage and dictate your workforce effortlessly to achieve your goals.

Go To Connect enables you to meet your expectations and achieve organizational goals whilst delivering exceptional customer experience.

3CX is a standard contact center software provider that offers call centers with standard communication, management, and analytic features. You can set up either a hosted or self-managed call center with 3CX. It is suitable for all statures of call centers since a single plan can host up to 120 concurrent users.

3CX offers numerous call center features, enabling you to achieve predefined goals and deliver unparalleled customer experience simultaneously effectively.

RingCentral Contact Center offers call centers all the necessary communication and management features to empower agents, collaborate with other companies, and deliver exceptional customer service. It also facilitates in-app agile operations for enhanced analytics and live reports.

Get 30+ digital channels for customer engagement and deliver an omnichannel experience. Orchestrate your customers’ journey with automation and AI (Artificial Intelligence) for rich results and outstanding ROIs.

Zendesk Talk call center software is suitable for all types and statures of businesses since its pricing plans are extremely inexpensive. On top of that, you get to relish the top and enhanced communication features.

Zendesk offers call centers with omnichannel support, advanced reporting, and all fundamental features. Call centers can effortlessly manage their customers’ calls and inquiries and provide them with instant solutions with Zendesk Talk.

Zoho Desk facilitates traditional call center customer service in a modernized way via the cloud. It is a contender for the top spot against all the best virtual contact centers. It assures agent productivity by enabling them to reach the right prospect and vice-versa.

Zoho Desk offers you numerous management, analytics, and communication features like Customer Support Channels, Ticket Management, Help Desk Customization, Reports & Dashboards, and multichannel support for effortless call canter operation and productivity.

Dialpad helps you set up contact centers effortlessly in a short window. The Dialpad AI ensures top-quality support across all channels for agent empowerment and customer satisfaction. One outstanding feature is the AI-generated transcriptions for agents to deal with customers in real time.

Dialpad offers several top-quality features for contact centers of all sizes and industry niches. It streamlines your call center tasks with advanced WEM abilities. You can get to build an inclusive call center with Dialpad’s numerous integration capabilities.

CallHippo is suitable for all types of businesses that want effective sales and support teams. It offers both inbound and outbound calling services, making it a go-to alternative for call centers. CallHippo offers different plans to meet the requirements of all businesses. However, you must purchase the top-tier plan for exquisite communication and management features.

CallHippo can help you build a well-equipped call center with top-tier features. And the pricing plan for each package is affordable. On top of that, it also offers add-on features for extra cash if you want to boost your call center features.