Human Resources Team

Best Phone System for Human Resources Team

Take your business communication to the next level with KrispCall’s phone system that manages calls effortlessly, shows professionalism, boosts employee productivity, improves collaboration, and resolves disputes effortlessly. Hurry up and get a demo today!

Customize your greetings and messages
Real-time communication and reporting
Advanced VoIP services such as IVR, Unified Callbox, & Call Routing.
Set up your recordings
Best Phone System for Human Resources Team
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How to Set up a Phone System for Human Resources Team?

Easily Set up a phone system for Human Resource Teams with KrispCall. Following these easy steps below you can start making and receiving calls instantly after the activation of your phone number.

  1. Signup with KrispCall Account
  2. Purchase the virtual phone number and submit the necessary documents.
  3. Add and Invite agents.
  4. Assign the virtual numbers to your agents.
  5. Start making and receiving calls with your agents.
Setup

Expand Your Office Worldwide with Virtual Office Phone Numbers

Easily handle incoming calls from customers and businesses to provide greater customer support at their preferred country number. 

Why Choose KrispCall’s Phone System for HR Team

Why Choose KrispCall’s Phone System for HR Team?

Quick Setup: KrispCall assure an easy setup process, so you can get your system up and running quickly and get started.
Excellent Call Management: KrispCall routes incoming calls to the right agent while providing accessibility across multiple devices, minimizing call wait time.
Affordable Pricing Options: KrispCall offers low-cost pricing plans enriched with cutting-edge features, allowing companies to choose one that fits their budget and needs.
Highly Customizable: KrispCall lets you customize your greeting message, menu options, and call routing rules that are simple and easy to set up.
Quick Response to Customer Queries: KrispCall enables quick and immediate responses to customer queries, reducing response time and improving efficiency.

Top-Notch Features  to Automate Your Business Communication

Watch out for top-notch features to automate and improve your business communication.

Integration with CRM Software & Other Business Tools

Integrate KrispCall with your CRM software for improved HR communication and collaboration.

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Testimonial

What do business owners say about KrispCall and its services?

Neil Mendoza, HR Executive

Best Choice for Virtual Phone Services with Exceptional Customer Support

Remarkable Call Quality, User- Friendly Interrface, and Outstanding Support

I highly recommend KrispCall for virtual phone services. Over the past 3 months of using their platform, I've been continually impressed by their user-friendly system and smooth functionality. But the real differentiator is KrispCall’s outstanding customer support. Their team is extremely responsive, and helpful whenever I have questions or need assistance. They go above and beyond to ensure I get the most out of their services.

Mansoor Nasir, Finance Manager

Remarkable Call Quality, User- Friendly Interrface, and Outstanding Support

Best Choice for Virtual Phone Services with Exceptional Customer Support

I had an incredible experience using KrispCall for my communication needs. The call quality was exceptional, with crystal-clear audio that made every conversation a pleasure. The platform's user-friendly interface made navigation easy, and the range of features provided enhanced collaboration and productivity. The customer support was top-notch, with a responsive team that quickly addressed any questions or concerns I had.

Akhlaq Ahmed, Managing Director

Exceptional International Calling Experience: Professional, Low-Cost & Reliable Services

Handles large numbers of incoming calls easily

I have been using KrispCall services for the last 6 months, and my experience has been very good so far. In the beginning, when I needed to make calls in Australia, I tried different services, but I was not happy with them. I wanted to use a professional and cost-effective service that other websites couldn’ provide. That's when I found KrispCall, and since then, I have been extremely satisfied with their services. I will definitely recommend this community to others who want a great experience for overseas calls.

Daniel Jones, CEO

Handles large numbers of incoming calls easily

Exceptional International Calling Experience: Professional, Low-Cost & Reliable Services

I am a business owner. We have to attend to large numbers of incoming calls daily. It was very challenging and hectic for us. KrispCall IVR has helped easily manage large numbers of calls and transfer them to the right person. This has reduced the workload of our staff and we have been able to deliver excellent customer service.

Types of Phone Numbers Available for the HR Team

Find out what types of phone numbers you can get as a Human Resource Teams:

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VoIP Toll-Free Number

Get VoIP toll-free numbers to encourage customers to reach out and connect with your business at no cost. Boost customer interaction and nurture customer loyalty.

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VoIP Local Phone Number

Mark the local presence of your business with our local phone number. Avoid incurring long-distance charges and stay in touch with your clients effectively.

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VoIP Mobile Phone Number

Utilize mobile numbers for steady & affordable business communications & OTP verification. Exchange calls & SMS effortlessly between teams and clients.

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VoIP Vanity Phone Number

Get a memorable keyword-started phone number for your business that customers can recall. Generate more leads and drive business growth.

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Port Your Phone Number

Migrate your existing phone number easily to Krispcall’s cloud telephony service. Benefit from Krispcall’s easy number porting that works well with all carriers.

10 Best Phone Systems for Human Resources Teams

1. KrispCall

KrispCall’s phone system is a top option for enhancing your team’s collaboration and productivity. As KrispCall phone system includes advanced features such as IVR call routing, call tracking, recording, shared numbers, global calling, power dialer, and 24/7 customer support.

Unified Callbox is a main highlight of KrispCall as it facilitates HR teams to simplify call handling, SMS, and voice mail by integrating it into an all-in-one dashboard and eliminating the need to switch between platforms.

krispcall app dashboard

Featuring exceptional functionalities, features, and cost-effective plans tailored to enhance communication and benefits, KrispCall shines among Human Resources teams offering a unified framework that allows HR teams to conduct interviews, deliver training, resolve conflicts, and amplify productivity with seamless integration thanks to its exceptional features.

Feature
Unified Callbox
Voicemail transcription
IVR
Live Call Monitoring
DND Mode
Call Notes and Contact Tags
Pricing
Essential: $15/user/month
Standard: $40/user/month
Enterprise: Custom Solution
Pros
Real-time reporting and monitoring
Number sharing feature
Call forward and transfer
Training and onboarding
Solves disputes via good communication
Cons
App Unavailable for Mac and window OS (in the process)
Call bargaining feature coming soon

2. RingCentral

RingCentral is a cloud-based phone system offering a wide range of features for HR teams, including video conferencing, call recording, and integration with HR software. Using the RingCentral phone system helps HR teams improve communication among HR departments, streamline and automate administrative tasks and Track important HR metrics and key performance indicators (KPIs).

ringcentral dashboard

These features and functionality of RingCentral help in the proper functioning of HR teams. i.e proper functioning of HR leads to an increase in productivity and efficiency

Feature
Video conferencing
Team messaging
Call Management
Video meetings
Push to talk
Cloud faxing
Pricing
Core:$20 per month
Advanced:$25 per month
Ultra: $35 per month
Pros
Robust features for monitoring and placing calls
Affordable pricing plans
Unlimited minutes on essential plans
Clear audio quality
Cons
Non-customizable call greeting messages
Limited integrated options
Delayed message

3. Vonage

Vonage, a cloud-based phone system is one of the best providers for Human Resource Teams. Vonage offers a range of features to help the HR department manage its communication needs effectively.

vonage

Some of the features provided by Vonage include call forwarding, voicemail transcription, Virtual receptionist, and team messaging. Vonage is also HIPAA-compliant, making it a brilliant choice for healthcare organizations. These features help HR teams to communicate properly with their teams, provide training, feedbacks and solve disputes with clear communication.

Feature
Virtual Receptionist
Video conference
SIP trucking
Voice to email
Speech analytics
Omnichannel
Pricing
Mobile:$19.99 monthly
Premium: $29.99 monthly
Advanced: $39.99 monthly
Pros
Unlimited team messaging and calls
High call quality
Low-cost
Free trials
Cons
Excessive add-on fees
Missed calls and late notifications due to poor connection
Average customer service
Signup issues

4. Ooma

Ooma is a popular VoIP phone system provider for Human Resource Team. it is a cost-effective VoIP phone system with features like HD voice quality, voicemail, virtual receptionist, conference calling, and call blocking.

ooma

Ooma provides professional communication solutions. Some of the features provided by Ooma help the Human Resource Team manage their communication effectively among the members of the company and create professionalism in their business. Using VoIP technology HR team can make calls and stay connected with employees over the Internet at a lower price rate without any telephone lines.

Feature
Virtual receptionist
Virtual meetings
Team messaging
Call forwarding
Call Blocking
Better customer support
Pricing
Essentials: $19.95 per month
Pro: $27.99 per month
Pro Plus: $49.99 per month
Pros
Easy setup
Fair pricing plans
Unlimited calling
Advanced call management features
Cons
Limited features
Expensive
No desktop app on entry-level plans
Requires strong internet

5. Nextiva

Nextiva is a top-notch phone system as it offers a great set of features for the Human Resource Team . Nextiva provides great VoIP phone service to the HR team with advanced features to manage resources and improve workflow and communication among the teams and customers.

nextiva

Nextiva offers various functions to Human Resource Team as it provides a VoIP phone system with features like auto attendant, white Glove Onboarding, call management, voice analytics, CRM integration, and better customer services. Nextiva also allows unlimited calling, voicemail to text, and mobile apps for iOS and Android which helps in remote work solutions to employees.

Feature
Automated Surveys
Call management
Unified communication
Call analytics
CRM integration
Shared documents
Pricing
Essentials: $18.95 per user monthly
Professional: $22.95 per user monthly
Enterprise: $32.95 per user monthly
Pros
Unlimited video and voice calling
Better team collaboration and functionality
Customizable greeting
Cons
No trial version
Lacks unlimited international calling

6. 8×8

8×8 outshine as a top-tier phone system provider, catering specifically to the dynamic needs of Human Resouce teams. 8×8 helps HR teams enhance communication experiences, 8×8 offers a comprehensive suite of tools that amplify team efficiency, collaboration, engagement, and productivity.

8x8a

Equipping HR teams with 8×8’s innovative solutions, the HR team gains a competitive edge, as they streamline operations Features, and provide integrated voice, video, and messaging functions for seamless communication with HR teams. This function helps HR teams in Recruiting, onboarding, training compliance, and performance management.

Feature
Auto attendant
Phone system management
CRM Integration
Remote work support
Presence detection
Automatic call distribution
Pricing
Contact the sales team
Pros
Easy-to-use App
Team chat
Many Integration are accessible
Simple system administration
Call Routing and Queues
Cons
Not favorable for small businesses
The setup is not user-friendly
Security concerns

7. Grasshopper

Grasshopper, VoIP provider helps your HR team embrace the benefits of the VoIP Business Phone system and better functioning of the businesses. Grasshopper focuses on making communication between employees and customers more efficient. It is specifically designed for startups and small HR teams.

grasshopper

Grasshopper offers various functions like voicemail transcription, IVR, and call automation fostering HR teams. Grasshopper helps HR teams integrate with HR tools like Slack to stay connected with employees, collaborations, and provide training.

Feature
Call forwarding
Virtual Receptionist
Business texting
Employee Directory
Ring Group
Desktop + mobile apps
Pricing
Solo - $28 per month (Price billed per year)
Partner - $46 per month (Price billed per year)
Small Business - $80 per month (Price billed per year)
Pros
Affordable for small businesses
Easy and free installation
Easy to use
Great app and customer support
Cons
No direct ability to send faxes
No direct third-party app integrations
Difficulty in adding voice messages

8. Go To Connect

GoTo Connect is an excellent choice when it comes to managing HR team. It has a wide range of benefits, from cost saving to providing flexibility,enhancing team collaboration, and 24×7 connectivity.

goto

GotoConnect features help the HR team increase team collaboration and provide real-time data analytics necessary to achieve your HR goals. Go to Connect allows the HR team to manage employees by offering unified communication solutions that help HR to stay connected with employees, solve disputes among employees, and provide training

Feature
Call forwarding and transfer
Call routing
Remote access and support
Hotdesking
Conference calling
Screen sharing
Pricing
Basic: $27 per month users
Standard: $32 per month per user
Pros
Great customer support
Easy installation and integration
Desktop and mobile apps available
Cons
Steep Learning Curve
Cannot send internet faxes
All local numbers are not available

9. Avaya

Avaya is also one of the best phone systems for HR teams. Avaya offers a wide range of communication and collaboration tools which can be very beneficial for HR teams. Some of the features offered by Avaya are conference calling, video conferencing, and team messaging.
When selecting Avaya be sure to take into account the specific needs of your organization, the size of your HR department, and the volume of communication you manage.

Avaya

One of the best features of Avaya’s phone system is Omnichannel support, which helps the business to interact with employees and customers through multiple communications channels like voice calls, SMS, chats, & social media.

Feature
AI Digital Automation
Customization
Integration with HR softwares
Call Routing
Concurrent Calling
Call analytics
Pricing
Contact the sales team
Pros
Monitoring and Message Recording
Monitor employee work performance
Security and privacy
Personalized desktop for clients
Cons
Lacks user-customizable option
Complicated setup
Slow mobile app

10. Cisco Webex

Cisco Webex, a VoIP provider is a cloud-based phone system for HR teams. Cisco Webex brings messaging, calling, and meeting into a single unified application and also helps to automate and increase the productivity of HR teams. Cisco Webex is a robust system that provides secure voice and video communication, suitable for larger HR departments.

cisco dashboard

Cisco Webex also provides integration with like calling, networking, collaboration tools, and project management tools which help to communicate better with employees and customers. You can also attend or make meetings with your clients using CISCO Webex Meeting solutions for chat, online conversations, and video conferencing.

Feature
Virtual meetings
Call management
Collaboration tools
Customizable dashboard metrics
Screen sharing & document sharing
Unified platform for API
Pricing
Contact the Sales Team
Pros
Integrate with third-party tools
Training and support
AI-based virtual assistant
Easy-to-use dashboards
Cons
Long Installation process
Improve network connectivity
Improve third-party integration
How to Choose the Best Phone System for Human Resources Teams

How to Choose the Best Phone System for Human Resources Teams?

In order to choose the best phone system for your Human Resource Team follow the steps below:

Pricing Plans: Set a budget and select the phone system that has all the features your HR team are looking for.
Types of phone systems: Choose the type of phone system that suits your HR requirements and is available within your budget.
Customer support: Take note of the solution provider's customer support. Choose one with strong service, fewer wait times, and fast issue resolution.
Professionalism: Look out for customizable voicemail greetings, IVR, and call routing features to showcase professionalism to your customers

Phone System for Human Resources Team: Best Practices

These are some best practices to consider when implementing a phone system for an HR team:

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Call Analytics and Reporting

Make use of call analytics and reporting features for tracking call volumes, response times, and the overall performance of the HR team. This analytics data can help you identify congestion and also areas of improvement.
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Training and Support

Use Phone system to provide tranning to large group of trainee and HR staff effectively.Furthermore, ensure that there is ongoing technical support available for any issues that may arise.
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Call Routing and Auto-Attendants

Use call routing options and auto-attendants to direct calls to the appropriate departments or HR personnel. This improves efficiency and customer satisfaction by connecting callers to the right person.
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Confidentiality and Security

Make sure that sensitive HR information is kept confidential and that the phone system conforms to regulations regarding data privacy. Apply security measures to prevent unauthorized access to employee data to maintain keep confidential data safe.
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Remote Work Capabilities

Nowadays, many businesses are moving towards a flexible work environment. You can consider a phone system that provides features such as softphones (software-based phones), mobile apps, and forwarding to mobile phones to allow remote working and steamline workflow.
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Integration with HR Software

Integrate the phone system with your HR software or Customer Relationship Management (CRM) systems. This integration can provide contextual information about the caller, including their employee status or previous interactions, assisting HR staff in providing more personalized support.

Frequently Asked Questions

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The cost of a business phone system for the Human Resources Team varies depending on factors like features the business requirement,  the number of users, and the service provider. Normally business phone system for Human resources costs $10-$50 per month.

Some providers might offer lower-cost plans with limited features so do proper research and compare the features, functionality, and price of the different service providers before purchasing.

The features essential in a virtual phone system for the HR team are :

  • VoIP calling 
  • Call Routing
  • Video conferencing
  • Call Waiting
  • IVR
  • Auto attendant 
  • Integration with HR softwares 
  • Scalability 
  • Security 

The Top telephony software for HR teams in 2024 is

  1. KrispCall
  2. RingCentral 
  3. Vonage
  4. Ooma
  5. 8×8
  6. Nextiva 
  7. Grasshopper

The Human Resources team needs a VoIP business phone system as it  improves the efficiency and effectiveness of your human resources team in the following ways:

  • It reduces cost as VoIP uses Cheaper infrastructure and use internet to perform call.
  • It offers awesome features like Call forwarding, Voicemail, and video conferencing. Which help the HR team to communicate better.
  • It allows remote access to employees which helps hr teams to respond to emergencies quickly.
  • It helps to improve security by encrypting data.
  • It helps HR Teams in Recruiting, onboarding, training compliance, and performance management.

The benefits of the VoIP phone system for human resources teams are:

  • Better call quality 
  • Flexible and scalable 
  • Integration with HR softwares 
  • Cost-effective 
  • Remote access
  • On-Boarding and training 
  • Performance management
  • Reduced Downtown 
  • Improved security

VoIP is best for human resources teams as it helps streamline communication, enhance collaboration, and improve overall efficiency in managing HR-related tasks. It also offers cost savings, flexibility, and advanced features to the HR team.

Moreover, the VoIP phone system helps HR teams by 

  • Improving customer service: answering customer inquiries, and resolving issues with ease.
  • Boosting productivity: reduce the time they spend on administrative tasks.
  • Improving employee morale: provides employees with a modern, easy, and efficient way to communicate.