Customer Support Team

Best phone system for Customer Support Team

Amplify the effectiveness of your customer support team with KrispCall’s virtual phone system and unlock its true potential. Get insights on valuable data, streamline operations, and streamline customer support team interactions.

Mobile and Scalable Phone System
Share your number with multiple agents
Handle high call volumes with ease
Round-the-clock customer support
Best Phone System for Customer Support Team
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Call

Get Virtual Phone Numbers For Your Customer Support Team

Get local, mobile, and toll-free virtual phone numbers from 100+ countries and expand your business worldwide.

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How to Set up a Phone System for Customer Support Team?

Smoothly set up a phone system from KrispCall without any disruptions. Simply follow the steps outlined below and begin making and receiving calls immediately after activation.

  1. Signup with KrispCall Account
  2. Purchase the virtual phone number and submit the required documents
  3. Add and Invite agents
  4. Assign the virtual number to your agents
  5. Start making calls with your agents
Setup

Expand Your Office Worldwide with Virtual Office Phone Numbers

Easily handle incoming calls from customers and businesses to provide greater customer support at their preferred country number. 

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Why Choose KrispCall’s Phone System for Customer Support Team

Why Choose KrispCall’s Phone System for Customer Support Team?

Budget friendly: KrispCall offers advanced call management features at an affordable price saving you a ton of money in business communication.
In-sync reporting and analysis: You can gather valuable information and make data-driven decisions with KrispCall’s real-time reporting tools.
24/7 Customer support: With KrispCall’s 24/7 phone support, you can resolve issues as quickly as possible.
Share your number: You can improve your customer support efficiency by sharing your phone number with multiple agents and never miss a call.
Easy Integration: You can integrate KrispCall with popular business tools and CRMs, which can boost your customer support efficiency.

Top-Notch Features  to Automate Your Business Communication

Delight in the convenience of an easy-to-use call management interface and comprehensive reporting capabilities.

Integration with CRM Software & Other Business Tools

Integrate KrispCall with CRM software and other business tools to improve communication efficiency and customer service.

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Testimonial

What do business owners say about KrispCall and its services?

Neil Mendoza, HR Executive

Best Choice for Virtual Phone Services with Exceptional Customer Support

Remarkable Call Quality, User- Friendly Interrface, and Outstanding Support

I highly recommend KrispCall for virtual phone services. Over the past 3 months of using their platform, I've been continually impressed by their user-friendly system and smooth functionality. But the real differentiator is KrispCall’s outstanding customer support. Their team is extremely responsive, and helpful whenever I have questions or need assistance. They go above and beyond to ensure I get the most out of their services.

Mansoor Nasir, Finance Manager

Remarkable Call Quality, User- Friendly Interrface, and Outstanding Support

Best Choice for Virtual Phone Services with Exceptional Customer Support

I had an incredible experience using KrispCall for my communication needs. The call quality was exceptional, with crystal-clear audio that made every conversation a pleasure. The platform's user-friendly interface made navigation easy, and the range of features provided enhanced collaboration and productivity. The customer support was top-notch, with a responsive team that quickly addressed any questions or concerns I had.

Akhlaq Ahmed, Managing Director

Exceptional International Calling Experience: Professional, Low-Cost & Reliable Services

Handles large numbers of incoming calls easily

I have been using KrispCall services for the last 6 months, and my experience has been very good so far. In the beginning, when I needed to make calls in Australia, I tried different services, but I was not happy with them. I wanted to use a professional and cost-effective service that other websites couldn’ provide. That's when I found KrispCall, and since then, I have been extremely satisfied with their services. I will definitely recommend this community to others who want a great experience for overseas calls.

Daniel Jones, CEO

Handles large numbers of incoming calls easily

Exceptional International Calling Experience: Professional, Low-Cost & Reliable Services

I am a business owner. We have to attend to large numbers of incoming calls daily. It was very challenging and hectic for us. KrispCall IVR has helped easily manage large numbers of calls and transfer them to the right person. This has reduced the workload of our staff and we have been able to deliver excellent customer service.

Types of Phone Numbers Available for Customer Support Team

Customer support teams can have access to the following phone numbers types.

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VoIP Toll-Free Number

Get VoIP toll-free numbers to encourage customers to reach out and connect with your business at no cost. Boost customer interaction and nurture customer loyalty.

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VoIP Local Phone Number

Mark the local presence of your business with our local phone number. Avoid incurring long-distance charges and stay in touch with your clients effectively.

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VoIP Mobile Phone Number

Utilize mobile numbers for steady & affordable business communications & OTP verification. Exchange calls & SMS effortlessly between teams and clients.

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VoIP Vanity Phone Number

Get a memorable keyword-started phone number for your business that customers can recall. Generate more leads and drive business growth.

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Port Your Phone Number

Migrate your existing phone number easily to Krispcall’s cloud telephony service. Benefit from Krispcall’s easy number porting that works well with all carriers.

10 Best Phone Systems for Customer Support Team

1. KrispCall

KrispCall is a phone system provider that offers the most reliable solution for customer support teams. Built to empower support teams and meet their intricate demands with innovative features and collaboration tools KrispCall stands out as a premier option.

krispcall app dashboard

Providing the right tools that enhance the efficiency of customer support teams that too with world-class support, KrispCall gives support teams a competitive edge and a major advantage over their competitors.

KrispCall has an extremely user-friendly interface that simplifies its utility, modern features suitable for a team of any size, and cheap plans to fulfill the needs of customer support teams. It is cloud-based, mobile and highly scalable so team members can access it from anywhere.

Feature
Unified Callbox
Interactive Voice Response (IVR)
Custom caller ID
Call Monitoring and Recording
Number sharing with multiple users
Number Porting
Pricing
Essential: $15/month/user
Standard: $40/month/user
Enterprise: Custom
Pros
Multi-channel Support
Available in 100+ countries
Real-time reporting and analysis
Cons
No Call barging (Coming Soon)
Windows and Mac OS apps are unavailable (Coming Soon)

2. FreshDesk

Freshdesk is another leading phone system provider. It is dedicated to optimizing customer support team experiences making it a good option. By seamlessly integrating its voice, video, and messaging capabilities, customer support agents can deliver personalized assistance, and build genuine connections with customers.

freshdesk

The platform’s adaptability ensures easy alignment with evolving needs, while robust analytics provide valuable insights for continuous improvement for customer support teams.

Feature
Intelligent ticket assignment
Time-triggered automation
Custom reports
Identity and access management
Portal customization
Pricing
Growth: $15 per agent per month
Pro: $49 per agent per month
Enterprise: $79 per agent per month
Pros
Supports tickets
No Installation fee
Canned responses
Cons
Needs training for setup
No data analytics
Features locked behind paywalls

3. CloudTalk

Cloudtalk is one of the top phone system providers that is designed for customer support teams. It provides a huge number of advanced features that facilitate automated tasks related to customer support teams allowing them to make and receive calls from anywhere around the globe via the Internet.

cloudtalk

With its scalable, easy-to-use, and premium solutions, customer support teams can provide their clients with exceptional assistance anywhere in the world.

Feature
Ring groups
API support
SQL exporter
Auto answer
Internal phone number tags
Pricing
Starter: $25 per user per month
Essential: $30 per user per month
Expert: $50 per user per month
Pros
Friendly support
Solid IVR
Good Reporting and Insights
Cons
No mobile application
User-Interface is not friendly
Mobile app needs an update

4. RingCentral

RingCentral stands out as a premier phone system provider tailored to meet the intricate demands of customer support teams. With an unwavering dedication to optimizing communication, RingCentral delivers a comprehensive array of tools that enhance the customer support team’s productivity and customer contentment.

ringcentral cloud phone system

The platform’s scalability ensures a fluid adaptation to evolving necessities, while its robust analytics furnish invaluable insights for ongoing refinement that empowers support agents to provide tailored assistance to customers.

Feature
Supports multiple communication channels
In-depth analytical tools
AI digital routing
IVR/self-service
Workforce management
Pricing
Get in touch with RingCentral’s support team to find the perfect plan that meets your needs.
Pros
Accessible over desktops, tablets, and smartphones
Numerous integrations available
Omnichannel support
Cons
Frequent Call drops
Requires a strong Internet connection
Internet faxing requires a plan upgrade

5. Nextiva

Nextiva, a phone system provider, offers services for customer support teams as well. The platform’s phone system has high scalability that ensures effortless adaptation to evolving requirements, while its robust analytics furnish valuable insights for continuous improvement.

nextiva

Through its seamless integration of voice, video, and messaging capabilities, Nextiva empowers support agents to deliver personalized assistance, fostering meaningful connections with clients.

Feature
Advanced IVR
Team Management
AI-powered Virtual Agents
Reporting and Analytics
Powerful Outbound Dialers
Pricing
Essential: $18.95 per user per month
Professional: $22.95 per user per month
Enterprise: $32.95 per user per month
Pros
Feature-rich interface
Quality of service
Mobile App available
Cons
Time-consuming cancellation
Glitchy-mobile app
It takes a long time to adjust

6. 8×8

8×8 excels as a top-tier phone system provider, catering specifically to the dynamic needs of customer support teams. With an unwavering commitment to enhancing communication experiences, 8×8 offers a comprehensive suite of tools that amplify team efficiency and customer satisfaction.

8x8

By equipping support teams with 8×8’s innovative solutions, businesses gain a competitive edge, as they streamline operations and forge lasting customer relationships in an increasingly interconnected world.

Feature
Auto attendant
Presence detection
Automatica call distribution
CRM Integration
Phone system management
Unlimited meetings
Pricing
Contact 8x8’s sales team to get pricing information.
Pros
Dozens of Integration are accessible
Simple system administration
Easy-to-use App
Cons
The setup is not user friendly
Not favorable for small businesses

7. Vonage

Vonage is a globally known phone system provider for customer support teams. It has business integration and unified communication features that empower customer support teams to excel in their interactions with clients.

vonage

Support teams looking to provide exceptional customer service will benefit from Vonage’s comprehensive suite of tools and features.

Feature
Bandwidth saver
Three-way calling
Phone Dashboard
Automated attendant
CCaaS option
Pricing
Mobile: $19.99 per month per line
Premium: $29.99 per month per line
Advanced: $39.99 per month per line
Pros
No setup fee
User-friendly Interface
Has all the needed features
Cons
No free trial
Poor call quality
Terrible cancellation policy

8. Twilio

Twilio is another powerful and versatile platform that provides phone systems for customer support teams. Its phone systems offer a variety of features like IVR and other call management tools that make it a great choice for customer support teams.

twilio1

What makes Twilio stands out as a phone system provider for customer support teams is its versatility, flexibility, and comprehensive set of phone system tools. Utilizing these feature customer support teams can deliver exceptional customer service.

Feature
Access control/permission
Collaboration tools
Third-party Integration
Call reporting and analytics
Workflow management
Pricing
Contact Twilio’s support team to get pricing updates.
Pros
Infinitely Customizable
Integration with third-party apps
Multichannel support
Cons
No advanced call tracking
Not the easiest to setup
Complex UI

9. Zendesk

Zendesk is also a prominent phone system provider for customer support teams. It offers a complete set of features like a unified callbox, IVR, and Call analytics that can boost the efficiency of customer support teams.

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A phone system with a wide range of features, like Zendesk Talk, is a good choice for businesses of all sizes. In addition to being easy to use and integrating with CRM, it also offers detailed analytics on call traffic.

Feature
SLA management
User-Friendly Workflow
Ticket system
Zendesk Sell
Custom Views
Pricing
Suite Team: $69 per agent per month
Suite Growth: $114 per agent per month
Suite Professional: $149 per agent per month
Pros
Easy integrations with other platforms
Stable servicing
Free trial available
Cons
Laggy agent workspace
Slow customer support
Confusing setup process

10. Dialpad

Dialpad is another notable virtual phone system provider for customer support teams that is worth looking into. With its AI-centered system, Dialpad’s phone system can automate call routing and distribution, lower the workload on the operators and improve the overall business efficiency.

dialpad

It empowers customer support teams to create tailored phone systems that align with their unique needs and workflows.

Feature
Real-time assist
Automatic call distribution
Omnichannel support
Number porting
Business phone number
Pricing
Standard: $15 per user per month
Pro: $25 per user per month
Enterprise: Custom
Pros
Cheap Pricing
Accessible across multiple devices
Automated QA and CSAT
Cons
Limitations in admin UI
No integration options
How to Choose the Best Phone System for Customer Support Team

How to Choose the Best Phone System for Customer Support Team?

Outline the requirements: Outline your requirements understanding your target audience, location, type of phone number, and features needed.
Research Providers: Conduct a thorough research on telephony providers that matches your requirements. Read customer reviews, testimonials and feedback to narrow down the options.
Set a budget: Phone systems can range in price from a few dollars to several hundred dollars per month. It is important to set a budget before you choose one provider.
Reckon features: Various providers offer different features, look for the one that matches your customer support team’s needs.

Phone System for Customer Support Team: Best Practices

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Train your agents

Agents are the frontline of customer support. So is important to thoroughly train them on phone etiquette, issue resolution, and product knowledge.
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Multi-Channel Integration

Integrate your phone system with other customer support channels like live chat, email, and social media. This ensures consistent service across all touchpoints.
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Real-Time Monitoring and Reporting

Implement monitoring and reporting tools to track key metrics like call volume, average handling time, and customer satisfaction. Use this data to make informed decisions and identify areas for improvement.
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24/7 Availability

Depending on your customer base, consider offering 24/7 phone support or at least extended hours to accommodate different time zones and customer schedules.
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Utilize Advance Features

Make use of features like IVR, Queue Management, call analytics and call waiting to ensure seamless workflow and provide a more positive experience.
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Respond to feedback

If a customer gives negative feedback, it is important to respond promptly and professionally. This will show that you value their opinion and that you are committed to improving your customer service.

Frequently Asked Questions

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How much does a business phone system for Customer Support Team cost?

The price of a business phone system can cost anywhere between $15 to $150 per month. However, the prices are directly dependent on the business size, features, and plans you choose, so they may vary significantly.

What features are essential in a virtual phone system for Customer Support Team?

Based on the general requirements of any customer support team from any business type, size or industry, a virtual phone system must have the following set of essential features:

  • Call routing and queueing
  • Call forwarding and recording
  • Interactive Voice Response(IVR)
  • Real-time analytics and reporting, and
  • Integration with CRM software

What Are the Top Telephony Software Providers for Customer Support Teams in 2024?

Several telephony software providers offer attractive features at different pricing. Considering their market reputation and customer reviews, the top telephony software providers are:

  • KrispCall
  • Freshdesk
  • Cloudtalk
  • RingCentral
  • Nextiva
  • Five9
  • Vonage
  • Twilio
  • Zendesk
  • Freshdesk

Why Do A Customer Support Team Need A VoIP Business Phone System?

A VoIP (Voice over Internet Protocol) business phone system comes along with several features like Unified communication, IVR, Call Analytics, Call Reporting and Integration with customer tools as well as benefits like cost savings, high scalability and flexibility that can greatly enhance the efficiency, communication and overall effectiveness of a customer support team

What Are The Benefits of VoIP Phone Systems for Customer Support Teams?

The benefits of VoIP phone systems for customer support teams are immense and innumerable. Some of the major ones are:

  • Cost-effectiveness
  • Global reach and mobility
  • Enhanced agent productivity and efficiency
  • CRM integration
  • Multichannel and Omnichannel support

Why a VoIP Phone System Is Best for Customer Support Teams?

A VoIP(Voice over Internet Protocol) is considered to be the best choice for customer support teams due to the numerous in-built features and advantages it offers that significantly enhance communication efficiency and customer satisfaction.

A VoIP phone system provides customer support teams with the tools and features necessary to deliver excellent service, collaborate effectively, and adapt to changing customer needs and work environments making it highly beneficial and optimal for customer support teams.