Patent

Outbound Call Management with AI Patented Technology

Transforming Contact Centers with Cutting-Edge AI

Outbound Call Management with AI Patented Technology

Quick Insight

Welcome to the future of outbound call management! Our latest patent introduces an innovative system leveraging advanced Deep Learning (DL) and Natural Language Processing (NLP) technologies to revolutionize contact center operations. Discover how our patented solution can elevate your business, enhance efficiency, and drive customer satisfaction.

Patent Overview and Status

At KrispCall, we are dedicated to pushing the boundaries of innovation, and our newly filed patent demonstrates this commitment.

Patent Overview and Status img

Patent Filing Date & Location

The patent application was officially filed in September 2024. This marks the start of the legal process for securing the rights to the AI-driven outbound call management system. The application is now in the review phase.

Patent Status

As of now, the patent status is "Pending," meaning it is still under examination by the patent office. The review process is ongoing to ensure that all legal and technical criteria are met before granting the patent.

Expected Finalization

The patent is expected to be finalized by September 2026. This two-year period allows for thorough examination, possible revisions, and approval by the patent office, after which the technology will be officially protected under intellectual property laws.
Filing Date icon-patent

Patent Filing Date & Location

The patent application was officially filed in September 2024. This marks the start of the legal process for securing the rights to the AI-driven outbound call management system. The application is now in the review phase.

Patent Status icon-patent

Patent Status

As of now, the patent status is “Pending,” meaning it is still under examination by the patent office. The review process is ongoing to ensure that all legal and technical criteria are met before granting the patent.

Finalization icon-patent

Expected Finalization

The patent is expected to be finalized by September 2026. This two-year period allows for thorough examination, possible revisions, and approval by the patent office, after which the technology will be officially protected under intellectual property laws.

Research

Extensive Research in AI, NLP and Deep Learning

KrispCall’s patented system utilizes AI and NLP to enhance contact center efficiency and continuously improve through interactions.

Advanced AI Algorithms img

Advanced AI Algorithms

KrispCall's patented system utilizes advanced deep learning models to optimize agent-to-contact mapping. By analyzing extensive datasets, it connects the best agents to the right contacts at the perfect time, improving interaction outcomes. This continuous learning capability enhances efficiency and effectiveness in contact center operations over time.
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NLP-Driven Analysis

KrispCall’s integration of Natural Language Processing (NLP) enables real-time call analysis, extracting valuable insights for future interactions. By interpreting conversational nuances, it enhances agent performance and customer engagement. This data-driven approach fosters ongoing optimization, resulting in improved operational efficiency and a more personalized customer experience that boosts satisfaction rates.

Lets see how it actually works!

1

Data Aggregation

Aggregate contact data from various sources and maintain a comprehensive contact pool and database.

data aggregation

2

Smart Matching

Use DL algorithms to map agents with the best-fit contacts based on historical data and performance metrics.

Smart Matching

3

Call Management

Initiate and manage call sessions with real-time updates and automated call handling.

Call Management

4

Insight Extraction

Utilize NLP to analyze conversations, extract valuable insights, and continuously improve the system's performance.

Insight Extraction

Why Our Patented Technology Stands Out?

Intelligent Agent-Contact Matching

Our system uses sophisticated DL models to analyze contact data and match agents with the most suitable contacts. This ensures every interaction is timely, relevant, and optimized for success.

Real-Time Updates and Monitoring

Benefit from real-time synchronization of agent availability and contact status. Our system actively monitors calls and provides immediate feedback to continuously improve the agent-contact mapping process.

Enhanced Efficiency and Reduced Downtime

Minimize wait times and inefficiencies with our automated call management. Our system dynamically updates agent status and contact data to ensure the most effective use of resources.

Improved Customer Satisfaction

By ensuring timely and relevant interactions, our system enhances the overall customer experience, leading to higher satisfaction and better lead conversion rates.

Years of Research and Innovation

R&D Investment

Over the past 3 years, we have invested 15% of our annual revenue into R&D, fueling advancements in AI and contact center automation.

Expert Team

Our team includes AI and machine learning experts with over 45 years of combined experience in developing intelligent systems for the telecommunications industry.

Prototyping and Testing

The system underwent rigorous testing and prototyping phases, ensuring it meets the highest industry standards for reliability and performance.

Market Validation

After prototyping, the solution was tested in real-world contact centers, confirming its effectiveness in improving call management and customer satisfaction.

RND Stats

1M+

Total Investment

3+

Years of Research

5+

Team Members

45 years+

Collective Team Experience

Transform Your Outbound Call Management Today

Equip your business with KrispCall’s patented technology to boost efficiency, cut costs, and elevate customer satisfaction.

Enhance your CRM data points with our patented technology

Integrate AI-driven insights, real-time performance tracking, and automated updates to enrich customer profiles and streamline lead management in your CRM systems.

HubSpot CRM

AI-Driven Call Insights
Our patented technology integrates detailed AI-generated call insights into HubSpot, providing valuable data points such as customer sentiment and key conversation highlights to strengthen customer profiles.
Enhanced Lead Scoring and Prioritization
AI call analysis improves HubSpot's lead scoring by incorporating real-time engagement and sentiment analysis, helping prioritize high-quality leads and streamline sales efforts.
Automated Workflow Triggers
The AI technology enables automated triggers in HubSpot workflows based on call outcomes, such as follow-up tasks or email sequences, reducing manual effort and improving customer engagement timing.
hubspot-crm-data-points
pipedrive-crm-data-points

Pipedrive CRM

Real-Time Agent Performance Tracking
Our patented system feeds real-time agent performance data into Pipedrive, providing sales teams with actionable insights to optimize outreach and customer interactions.
Automated Data Sync and Updates
The technology ensures Pipedrive is always current by automatically syncing call details and customer interaction data, reducing manual effort and enhancing decision-making with accurate, timely information.
Advanced Deal Stage Optimization
The system logs every call and interaction directly into Pipedrive, providing clear visibility into sales team activities, performance, and outcomes, allowing managers to make data-driven decisions.

How Our Patented Technology Saves Costs and Increases ROI by 25%

Our patented technology minimizes the need for manual tasks, enhances agent performance, and drives higher revenue through smarter, automated processes.

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AI-Powered Automation Reduces Manual Work

The patented system automates time-consuming tasks like call routing, lead prioritization, and data entry, reducing the need for additional manpower and lowering operational costs.
Improved Agent Efficiency with AI Call Matching

Improved Agent Efficiency with AI Call Matching

By using AI to match the best agents with the right calls, agent productivity is enhanced, leading to fewer resources required to handle the same volume of calls, increasing overall efficiency.
Reduced Training Costs img

Reduced Training Costs

The system’s conversational insights and performance tracking help agents improve in real time, reducing the need for frequent training sessions and cutting down training-related expenses.
Increased Call Success Rate Boosts Revenue img

Increased Call Success Rate Boosts Revenue

With AI optimizing call outcomes and improving customer interactions, the system directly contributes to higher call success rates, leading to a 25% increase in ROI through enhanced sales and customer retention.

Interested in learning more?

Learn more about our patented outbound call management system and how it can benefit your organization.

Frequently Asked Questions

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What is the primary function of your outbound call management system?

Our outbound call management system is designed to optimize and streamline the process of connecting agents with contacts. It leverages advanced AI technologies, including deep learning and natural language processing, to enhance agent efficiency, improve contact matching, and provide actionable insights from call interactions.

How does your system improve contact and agent matching?

The system utilizes deep learning algorithms to analyze historical data and generate optimal mappings between agents and contacts. By evaluating factors such as contact engagement history and agent performance, our solution ensures that each call is directed to the most suitable agent, improving both the efficiency of the process and the likelihood of successful interactions.

What technologies are integrated into your system?

Our system integrates several advanced technologies, including:

  • 
Deep Learning: For optimizing agent-to-contact mappings and predictions.
  • Natural Language Processing (NLP): To analyze and extract insights from call conversations.
  • Real-Time Monitoring: To track agent availability and performance dynamically.
How does the call session management work?

The call session management component initiates and manages call sessions based on the optimal mappings provided by the system. It handles various call outcomes, including connecting agents with contacts, leaving voicemail messages for unreachable contacts, and updating call statuses. The system ensures smooth operation from call initiation to completion.

Can the system handle both live calls and voicemails?

Yes, the system is designed to handle both live call sessions and voicemail messages. It connects agents with contacts who answer the call and leaves a prerecorded voicemail if the contact is unreachable. This flexibility ensures that every attempt to reach a contact is managed efficiently.

How does the system use NLP and deep learning for call analysis?

The system uses NLP to analyze conversations during call sessions, extracting key information such as contact interests and agent performance. Deep learning algorithms then process this data to refine agent to-contact mappings and improve future interactions. This continuous learning process enhances the effectiveness of the outbound call management.

What kind of data does the system collect and store?

The system collects data related to contact interactions, agent performance, call outcomes, and conversation insights. This includes contact details, historical data, agent availability, and conversation analytics. All data is securely stored and used to improve system performance and accuracy.

How can I integrate your system with my existing contact center software?

Our system is designed to integrate seamlessly with various contact center software platforms. We provide comprehensive integration support, including technical documentation and assistance from our support team, to ensure smooth and efficient integration with your existing systems.

Is the system scalable for large contact centers?

Yes, the system is highly scalable and can accommodate the needs of both small and large contact centers.
It is built to handle high volumes of calls and data, making it suitable for a wide range of operational scales and requirements.

What support and training are available for new users?

We offer comprehensive support and training for new users, including:

  • Onboarding Sessions: To help you get started with the system.
  • User Guides: Detailed documentation and tutorials.
  • Technical Support: Access to our support team for any issues or questions.
  • Ongoing Updates: Regular updates and enhancements based on user feedback.
How do I request a demo or get more information?

To request a demo or get more information about our outbound call management system, please fill out the contact form on this page or reach out to us directly via email or phone. We will be happy to schedule a demonstration or provide additional details based on your needs.