Slack Integration
Slack Integration Coming Soon
Make collaboration even easier with Slack integration with KrispCall. Centralize your team’s communication and access important updates and notifications without leaving Slack.
Make collaboration even easier with Slack integration with KrispCall. , Centralize your team's communication and access important updates and notifications without leaving Slack. More>>
Slack Integration for Increased Functionality of KrispCall Call Center
Easily integrate your KrispCall phone system with Slack in just a few clicks. Combine the features of these two powerful platforms to enhance collaboration, optimize workflows, boost productivity, and improve customer service in your organizations.
- Facilitate knowledge sharing and improve collaboration.
- Deliver quick responses to customer inquiries.
- Increase productivity through manual work automation.
- View all call data under a single dashboard.
Instant Call Recordings
Integrating your KrispCall call center with Slack lets you initiate call recordings directly within the KrispCall interface during your Slack calls. Once a recording is complete, it’s automatically uploaded and readily accessible within the relevant Slack channel or direct messages.
This eliminates the need to email recordings or search for them later. You can also share valuable call insights with teammates instantly. This allows them to listen to recordings for training purposes, quality assurance, or to get up to speed on customer interactions.
Voice IVR
Improve caller satisfaction and save time for your team with our voice IVR. This feature allows businesses to set up automated voice menus that greet callers and guide them through a series of options to direct their calls to the right agent or department based on their conversation.
With this feature, businesses can offer a better phone experience to their callers and their team. Moreover, companies can customize voice IVR to provide informational messages during business hours, such as FAQs or service updates, before connecting the caller to an agent.
Receive Incoming Call Notifications
With this integration, you will never have to miss an important call anymore. The incoming call notifications notify you about the incoming calls that you receive instantly in your Slack channels. This means you’ll never miss a crucial call from a valued client or prospect.
Moreover, these notifications empower you to stay organized and prioritize your responses. Prompt responses show your dedication to great customer service and help strengthen your customer relationships.
Synchronization of the Contacts
With synchronization, you can effortlessly manage your contacts across KrispCall and Slack. The contact lists automatically sync between KrispCall and Slack CRM. Any changes made to the contact list on one platform are automatically reflected on the other, ensuring consistency and accuracy across your communication channels.
With this feature, employees no longer need to enter data manually. They can focus their time and energy on tasks that require human touch.
Benefits of Integrating KrispCall with Slack CRM
Some of the benefits you can gain by integrating KrispCall with Slack CRM are:
- Automated Workflows: With the integration of Slack, the workflows become automated, automating some manual tasks like data entry, contact list entry, etc. This automation enhances team efficiency and performance.
- Better Data Management: This integration allows the seamless synchronization of call and customer data into Slack. All customer interactions are recorded and tracked accurately. This data management approach helps better analyze customer behavior and make informed business decisions.
- Real-time Customer Management: Integrating KrispCall with Slack CRM systems allows businesses to manage customers in real-time, improving customer satisfaction and retention.
- Improved Customer Service: With integration with Slack, the sales rep has access to comprehensive customer data with just one click. This feature will help businesses deliver personalized services, predict customer needs, and resolve inquiries promptly.
- Enhanced Efficiency: By integrating KrispCall with Slack CRM, businesses can automate repetitive tasks, including call logging and message management. This automation allows the agents to focus on other work, such as providing excellent customer service and closing deals.
Sales Team
Integrating KrispCall and Slack allows businesses to revolutionize how sales teams perform their tasks. It provides a single platform for communication, collaboration, and customer management. Sales representatives do not have to switch between multiple applications just to handle calls since they can make and receive calls directly within Slack.
Similarly, with the use of real-time call notifications and access to call logs, sales agents can always stay ahead in finding leads and opportunities. This will further ensure timely follow-ups and maximize sales potential.
Marketing Team
This Integration of KrispCall with Slack CRM opens new possibilities for collaboration, campaign tracking, and lead management for the marketing team. The direct access to call data and insights within Slack channels provides a deeper understanding of customer behavior and preferences for the marketing teams.
With this valuable information, marketers can refine their strategies and personalize their campaigns. By focusing on creating engaging content and nurturing leads, they can boost conversion rates and enhance marketing ROI.
Remote Team
This integration provides a centralized hub for communication, collaboration, and productivity for remote teams, regardless of their geographical location. Remote team members can now make and receive calls, participate in conference calls, and collaborate on projects without the need for separate communication tools.
Likewise, real-time call notifications and updates keep remote team members informed and engaged so that they can contribute effectively to team discussions. Features such as screen sharing, file sharing, etc., enable remote team members to work together seamlessly on projects, share ideas, and brainstorm solutions despite their physical location.
How do we integrate Slack with KrispCall?
The integration of Slack with KrispCall takes a few steps. Here is the step-by-step guide to follow to integrate Slack with KrispCall.
- Log in to KrispCall to get started.
- Go to Settings > Integrations. Find Slack. Right below the Slack, you will see the Connect → Button; click on it.
- You will then be asked to log in or sign up for Slack. Log in to your Slack account.
- After doing that, your Krispcall account will be successfully integrated with Slack.
- Switch on the Toggle button in the integration window in order to activate Slack.
- To enjoy the Slack integration features, go to general settings, workflow settings, connected numbers, and advanced settings.
- You can simply disconnect it if you no longer want to use it.
