Ontraport Integration
Ontraport Integration Beta
Elevate your call center efficiency by seamlessly integrating Ontraport with your KrispCall call center. Centralize customer interactions and information management to enhance agent productivity effectively.
Elevate your call center efficiency by seamlessly integrating Ontraport with your KrispCall call center. Centralize customer interactions and information management to enhance agent productivity effectively. More>>
Ontraport Integration for Increased Functionality of KrispCall Call Center
Establish uninterrupted interaction with customers while automating your workflow with the help of KrispCall and Ontraport integration. Improve your business operation by getting real-time call notifications, all your call activities, call recordings, texts, and voicemails within the Ontraport interface.
- Gain deeper insights into customer behaviors and preferences through integrated analytics
- Generate detailed reports on call metrics and customer interactions to optimize performance.
- Eliminate the need to switch between multiple tabs.
- Automate manual tasks such as call logging, updates, and more.
Complete overview of customer history
The integration of KrispCall and Ontraport stores customer data in a centralized place. This enables agents to access a comprehensive 360-degree view of customer history that includes past purchases, interaction, complaints, and more.
Once agents get a complete view of customer history, they can tailor their interaction accordingly, leading to more customer satisfaction. In addition, this gives them the ability to engage in knowledgeable discussions and establish deeper, more significant connections with customers.
Automate workflows
Leveraging the power of KrispCall + Ontraport integration, you can easily automate telephony workflows, helping your team be free from manual tasks such as call logging, contact updates, and much more. This allows agents to focus on more important tasks such as building rapport with customers.
These automated workflows guarantee precise documentation of customer interactions and optimize your sales and marketing efforts toward positive results.
Pop-up caller details
One notable feature of KrispCall with Ontraport integration is the capability to showcase caller information and pop-up details straight on the Ontraport interface. This functionality gives your team proper details about the caller, such as their name, contact history, and any pertinent notes or details saved in Ontraport.
Eventually, this valuable data plays a vital role in enabling teams to provide more personalized and efficient customer service.
Initial Contact Sync
Integrating your KrispCall call center with Ontraport CRM offers an initial contact sync feature. This means that when you integrate KrispCall with Ontraport, the existing contact information on both the platforms before the integration automatically synchronizes with each other.
The initial contact sync feature ensures your contacts stay organized across both platforms and eliminates the need to manually enter contact information twice. This feature guarantees that agents will have access to contact details on KrispCall and Ontraport CRM.
Benefits of Integrating KrispCall with Ontraport CRM
1. Improved customer interaction: Integrating KrispCall with Ontraport allows agents to access and view the complete customer history. This allows them to personalize their conversation with leads accordingly.
2. Eliminate switching between tabs: Through this integration, sales reps can effortlessly initiate calls directly from the Ontraport CRM interface by clicking on the customer profile. This saves valuable time of agents on manual dialing and significantly enhances workflow efficiency.
3. Improve team productivity: Integrating KrispCall with Ontraport makes team communication smoother and more efficient. It brings all your communication tools and customer information together in one place. This means your team can collaborate better and have a clear view of each customer’s history whenever they interact, improving the overall effectiveness of the team.
4. Provide timely response: Integrating KrispCall with Ontraport enables businesses to respond promptly to customer inquiries, whether through Ontraport or directly via KrispCall. This capability leads to increased customer satisfaction rates by ensuring timely and efficient responses to queries across platforms.
5. Automate tasks: The KrispCall and Ontraport integration allows you to automate time-consuming and repetitive tasks. This includes automating call logging, where details of every customer interaction are automatically recorded in Ontraport without manual input from agents.
Sales Team
This powerful combination of KrispCall and Ontraport provides multiple benefits to the sales team. With this integration, the sales team can easily initiate a call using click-to-call functionality from the Ontraport interface. In addition, integrating KrispCall with Ontraport allows them to access a complete view of customer details.
This simple yet effective data helps teams offer customers more personalized attention by utilizing customer data such as their profile, past interactions, and purchase history. This integration also offers a live pop-up function, allowing agents to be prepared and respond to any incoming calls. This powerful duo assists the sales team in enhancing overall customer service, increasing sales, and streamlining the sales process.
Marketing Team
The integration of KrispCall and Ontraport empowers marketing teams by providing valuable customer data essential for effective campaigns. With this integration, teams can gather detailed insights into customer behaviors and preferences, enabling them to deliver targeted and personalized marketing efforts that truly resonate with their audience.
Moreover, this integration facilitates the implementation of focused campaigns through customized messaging, which enhances conversion rates. It also enables marketing teams to track campaign performance comprehensively, identify areas for improvement, and make data-driven decisions to optimize their strategies. This seamless integration not only enhances marketing effectiveness but also boosts overall campaign success and customer engagement.
Remote Team
Communication is crucial for team members working towards the same goal. This is why KrispCall and Ontraport integration can be game-changing for your team, especially those who work remotely. This integration allows team members to communicate in a centralized place and exchange information with each other.
Moreover, this integration allows remote teams to access up-to-date customer information. It allows them to provide better customer service, regardless of location.
How to integrate Ontraport with KrispCall?
Integrating Ontraport with KrispCall is a simple and hassle-free process. Here’s what you need to do:
- Log in to your KrispCall account and navigate to the Settings section.
- Within the Settings menu, navigate to App Settings and locate Integrations. Click on this option to proceed.
- By doing so, a new window opens up displaying the list of business tools and CRM software options. To integrate KrispCall with Ontraport, click the “Connect” button located directly under Ontraport.
- When you click “Connect,” a new window will prompt you to log in to your Ontraport account for integration with KrispCall.
- Choose the Ontraport account you wish to integrate with KrispCall, then click on “Choose Account.”
- Once completed, Ontraport will appear under Active Integrations at the top of the Integration page. Next, click the toggle button below it to activate Ontraport for your account.
