Nutshell
Nutshell
Unify customer management and telephony with Nutshell and KrispCall integration. Streamline telephony, boost productivity, eliminate manual tasks, and close more deals with this powerful combination.
Unify customer management and telephony with Nutshell and KrispCall integration. Streamline telephony, boost productivity, eliminate manual tasks, and close more deals with this powerful combination. More>>
Nutshell Integration for Increased Functionality of KrispCall Call Center
Integrate KrispCall with Nutshell and unleash your business's full potential. Seamlessly combine the power of these two platforms to supercharge your sales, skyrocket efficiency, and drive growth like never before.
- Automate routine tasks to save time and reduce errors.
- Easily centralize call details, notes, tags, and recordings for easy access.
- Work efficiently without tab switching.
- Personalize customer interaction easily for more closed deals.
Seamless phone calls through a single click
By integrating KrispCall with Nutshell, you can enjoy the convenience of a click-to-call feature. This feature allows you to initiate calls dire ctly from the Nutshell interface with just one click, eliminating the need to manually dial numbers for each call and switch between tabs.
Additionally, this integration provides you with access to a range of call management features during calls. These features include call notes, call transfers to other departments or agents, call recording for future reference, and other tasks to ensure organization during conversations.
However, to enable the click-to-call feature, you must install the KrispCall Dialer extension on your browser.
Easy call recording and voicemail access within Nutshell
The integration of KrispCall with Nutshell enables users to access call recordings and voicemails from all contacts seamlessly within the Nutshell interface. This functionality allows your team to retrieve and review any conversations with any customers conveniently.
By having these recordings and voicemails readily available, your team can listen back to any conversations whenever needed, ensuring they capture essential details for improved follow-up and reference in future engagements.
Call note sync
With the integration of KrispCall and Nutshell, you can unlock the feature of call note synchronization. This feature ensures that every note saved in KrispCall is seamlessly transferred to your Nutshell account and vice versa.
This simplifies the process of accessing crucial information from one central location, saving your team from switching back and forth between the tabs. By having all notes readily available to your team, they can easily access important details within Nutshell, facilitating informed discussions and enhancing customer relationships.
Two-way contact syncs
Integrating KrispCall with your Nutshell account offers a feature of seamless contact sync. With the help of this feature, you can update or add contact details in either platform (KrispCall/Nutshell) and the information will be automatically update in another platform.
This minimizes the chances of error and possibility of contact duplication, as well as ensures agents are fed with up-to-date datas.
Benefits of Integrating KrispCall with Nutshell
The integration between KrispCall and Nutshell offers numerous benefits, unlocking a world of possibilities for your business. So some of them are as follows:
1. Stay organized: With this integration, all of your datas, such as call information and customer interaction, are centralized in one place. This enables your team to get the right data at any given time, boosting overall customer interaction.
2. Save time and effort: Through this integration, your team can effortlessly initiate calls directly from the Nutshell interface by clicking on the customer profile. This saves valuable time for agents on manual dialing and significantly enhances workflow efficiency.
3. Automate workflow: The KrispCall and Nutshell integration allows you to automate time-consuming and repetitive tasks. This includes automating call logging, where details of every customer interaction are automatically recorded in Nutshell without manual input from agents.
4. Flexibility in Remote Teams: The combination of KrispCall and Nutshell benefits remote teams. It improves telephony communication, collaboration, and efficiency in a virtual work environment. It fosters better teamwork regardless of location.
5. Real-time SMS, MMS & Voicemail notifications: With KrispCall and Nutshell integration, you can be notified about SMS, MMS & Voicemail within your preferred application. This allows you to ensure no message goes unseen and respond quickly and efficiently to urgent matters.
Sales Team
The sales team can experience numerous advantages from the collaboration between this powerful combination of KrispCall and Nutshell. By seamlessly integrating the two platforms, the sales team gains access to valuable customer information directly from the Nutshell interface. With up-to-date information within the single interface, teams can provide customers with tailored assistance based on their profiles, previous interactions, and buying patterns.
Additionally, the integration also offers features of a live pop-up function that equips team members to promptly address incoming calls. This dynamic pair significantly contributes to enhancing customer service standards, boosting sales growth, and streamlining the sales process.
Marketing Team
The integration of KrispCall and Nutshell enhances the capabilities of marketing teams by offering crucial customer data necessary for successful campaigns. Through this integration, teams can access in-depth information on customer behaviors and preferences, allowing them to create personalized marketing strategies that effectively connect with their target audience.
Moreover, this collaboration streamlines the execution of targeted campaigns with tailored messaging, leading to improved conversion rates. It also empowers marketing teams to thoroughly monitor campaign performance, pinpoint areas needing enhancement, and utilize data-driven insights to refine their approaches. This seamless partnership not only amplifies marketing efficiency but also elevates overall campaign success and customer interaction.
Remote Team
Communication plays a vital role in the success of a team working towards a common objective. This is why the integration of KrispCall and Nutshell can have a significant impact on your team, particularly for those who work remotely. This integration enables team members to communicate in a centralized platform and share information, overcoming the challenges posed by different locations.
Furthermore, it empowers remote teams to access up-to-date customer information, enabling them to deliver exceptional customer service, regardless of their location.
How to integrate Nutshell with KrispCall?
- Log in to your KrispCall account and go to the settings menu
- Navigate to the Integration option located under the App Setting and click on it.
- After clicking on it, a new window will appear, displaying different business tools and CRMs you can integrate
with. To integrate with Nutshell, click on the Connect button just below Nutshell. - After this, a new page will pop up, indicating you to sign in to your Nutshell account for integration.
- Then select the Nutshell account that you want to integrate with and click on Choose Account.
- After you have chosen your account, you will see Nutshell on the Active Integration at the top of the
integration page. Now, click the Toggle button just beneath it to activate Nutshell for your account. - You can edit the settings by clicking the three-dot ” … ” icon next to Nutshell.
- Within the General Settings section, you can easily set preferences for various functions, such as Creating New
Contacts, Contact Syncing, and Notes Logging.
