Gorgias Integration
Gorgias Integration
Connect Gorgias and Krispcall to track all customer tickets and smoothly manage customer interactions in one place. Automate all your time-consuming tasks and increase the efficiency of your customer service.
Connect Gorgias and Krispcall to track all customer tickets and smoothly manage customer interactions in one place. Automate all your time-consuming tasks and increase the efficiency of your customer service. More>>
Gorgias Integration for Increased Functionality of KrispCall Call Center
Integrate KrispCall with Gorgias and enhance your customer support operations. Combine KrispCall's advanced call management features with Gorgias's robust helpdesk and customer service capabilities.
- Automate repetitive tasks and minimize manual data entry.
- Call your customers with a single click from the Gorgias interface.
- Increase team efficiency and output.
- View complete customer history either from KrispCall or Gorgias.
Two-Way Customer Contact Syncing
The integration between KrispCall and Gorgias includes a two-way contact syncing feature. This feature ensures that contact details remain consistent and up-to-date across both platforms. It makes sure that if you add, remove, or update any customer data on one platform, it will also automatically update on another platform.
By using contact data syncing, you can automate the repetitive task of manually updating or adding contacts on each platform (KrispCall or Gorgias). Syncing customer contact from both KrispCall and Gorgias can save a lot of time and effort, allowing agents to focus more on critical tasks and processes.
Click-to-Call Functionality
Gorgias integration with KrispCallls enables you to make calls directly from the Gorgias platform. By integrating KrispCall with Gorgias, your team can easily call from the Gorgias dashboard with a single click. Your team won’t have to dial numbers or switch apps to contact customers.
This feature eliminates the need to switch between applications, allowing the sales and support team to concentrate on their work. During calls, agents can use all phone features and add notes to track conversations. This setup helps them quickly respond to customers and stay organized.
Automatic Chat and Call Logging
KrispCall and Gorgias integration allows you to easily keep track of phone call details on both platforms. This means all interactions, like phone calls, voice messages, and recorded calls, are saved under each contact’s details. It will provide a detailed report of your incoming and outgoing voicemails, missed calls, and received calls. This automation saves time for the sales team by eliminating the need to record call data and notes manually.
Additionally, you can see the duration, destination, time, and date of outgoing calls. This information helps prepare reports on agent performance, productivity, and customer satisfaction.
Complete Customer Data Access
Integrating KrispCall with Gorgias gives sales representatives a comprehensive view of customer history. Businesses can access the entire customer history from Gorgias, including past purchases, interactions, notes, and other relevant information about prospects. You don’t have to worry about switching the platform to see customer history. Save time and keep all the channels at your fingertips, ready for every interaction.
In addition, this feature allows sales reps to access this information during ongoing calls. This valuable data helps them to provide personalized interaction with customers.
Benefits of Integrating KrispCall with Gorgias
- Enhanced customer interaction: With KrispCall and Gorgias integration, customer support agents can access call logs, recordings, and notes within Gorgias. This context can help agents provide more informed and personalized support.
- Unified Platform: This integration eliminates the need to switch between multiple applications. You can handle calls, emails, chat, and social media messages from a single platform. This allows remote teams to access all necessary information and track customer interaction seamlessly.
- Analytics and Reporting: KrispCall and Gorgias integration can provide detailed analytics and reporting on all customer interactions, including calls. This helps track performance metrics, identify improvement areas, and make data-driven decisions.
- Improved Efficiency: Agents can easily access and review past interactions through recorded calls, emails, or chats. By having all customer interactions in one place, support agents can work more efficiently.
- Access comprehensive reports: Integrating KrispCall with Gorgias will provide a detailed call report of both customers and agents. Using these reports, the team can monitor and evaluate overall performance and make informed decisions.
Sales Team
The KrispCall and Gorgias integrations offer many benefits to the Sales team. With this integration, sales reps can access comprehensive customer data from both platforms without wasting time switching between tabs.
The sales team can also offer personalized attention to customers by utilizing data such as their past interactions and purchase history. This setup lets the sales team personalize customer interactions and respond promptly to calls. Personalizing customer interactions automatically enhances customer service, boosts sales, and streamlines the sales process.
Marketing Team
For marketing teams, the KrispCall and Gorgias integration helps a lot in their day-to-day activities. This integration helps the marketing team track the effectiveness of the marketing campaigns by analyzing call data and customer responses.
Similarly, automating repetitive tasks and personalizing enables the marketing team to improve customer engagement, drive more leads, and ultimately increase the return on investment for their campaigns. Additionally, the integration supports real-time collaboration and coordination, ensuring marketing initiatives are executed smoothly and efficiently.
Remote Team
Integrating KrispCall and Gorgias helps remote teams stay connected and work together, no matter where they are. This integration supports a flexible work environment, keeping teams organized, connected, and productive.
Remote agents can handle emails, live chats, and social media through Gorgias while using KrispCall for voice calls. This integration lets teams share call recordings and notes, making sure everyone has the same information. Team leaders can keep track of activities on both platforms, ensuring everyone stays aligned and informed. This smooth collaboration improves team efficiency and customer service quality.
How to integrate Gorgias with KrispCall?
Follow these steps to integrate Gorgias with KrispCall:
- Sign in to your KrispCall account.
- Go to the Settings menu, click the Integration option, and click Gorgias.
- Select the Gorgias account you want to connect with KrispCall.
- Activate Gorgias by clicking the toggle button.
- Click the three-dot “…” icon next to Gorgias and choose Edit to make changes.
- Adjust the general workflow, connected numbers, and advanced settings as needed.
