Firmao Integration
Firmao Integration
Enhance your customer interactions with KrispCall+Firmao integration. Effortlessly manage calls, track customer data, and boost productivity—all from a single platform. Elevate your conversations, enhance your customer experience, and drive your business to success.
Create custom automation ‘pieces’ Enhance your customer interactions with KrispCall+Firmao integration. Effortlessly manage calls, track customer data, and boost productivity—all from a single platform. Elevate your conversations, enhance your customer experience, and drive your business to success. More>>
Firmao Integration for Increased Functionality of KrispCall Call Center
Integrate KrispCall with Firmao and instantly make and receive calls right from your Firmao dashboard. Get more done, boost operations, and improve customer relationships with this feature packed integration solution.
- Access all essential call center functionalities directly within the Firmao CRM
- Automatically log and record calls directly into the CRM for easy tracking
- Gain comprehensive insights into call performance and customer interactions
- Use real-time data to make informed decisions and drive business growth
Automatic Call Logging
Integrating KrispCall with Firmao facilitates your workflow and also ensures that all your conversation details are readily available by automatically logging calls within your Firmao CRM account. When a call is made or received, the call details like date, time, and duration are automatically logged within the corresponding contact record. This feature saves agents time and effort by eliminating the need for manual data entry.
Click-to-Call Functionality
The KrispCall+Firmao integration allows you to benefit from an app dialer with click-to-call functionality. This feature enables agents to make calls directly from the Firmao CRM dashboard. That means you can easily connect with your customers and prospects just within a single click. As a result, agents no longer have to search for contact numbers or manually dialing. This feature simplifies call initiation and contributes to delivering effective customer service.
Screen pop-up with caller information
Improve your agent’s productivity and empower them to deliver personalized service from the first ring. With this functionality, you can easily see relevant customer information like past interactions, and call notes whenever an agent receives a call. This allows agents to provide personalized customer service by greeting them by name, tailoring conversations based on their needs, and contributing to a more positive customer experience.
Call analytics and reporting
Integrating KrispCall with Firmao provides you valuable insights into your call center operation and helps you to identify areas for improvement with call analytics and reporting. The report offers valuable insights on call volume, duration, agent performance, and other key metrics. With this data in hand, you can identify trends, optimize employees’ productivity, and make data-driven decisions to improve the overall efficiency of your call center operations.
Benefits of Integrating KrispCall with Firmao CRM
1. Improved sales performance: With KrispCall+Firmao integration, you can optimize the sales processes. This integration allows for better lead tracking, qualification, and nurturing, leading to higher conversion rates.
2. Customer journey mapping: The Krispcall+Firmao integration facilitates mapping the entire customer journey, from initial contact to post-sale support. Understanding each touchpoint helps identify pain points and areas for improvement, thereby enhancing the overall customer experience.
3. Increased efficiency and productivity: This integration eliminates the need for frequently switching between apps to access customer data during a call. That means agents can focus on the conversation and resolve customer’s issues faster.
4. Faster response time: This integration helps you to receive automated notifications for incoming calls. Responding promptly to customer inquiries reduces response times and improves customer satisfaction.
5. Improved customer experience: This integration allows agents to view callers’ details within your Firmao CRM dashboard whenever a call comes in. With the caller’s information in hand, agents can personalize their interaction and provide effective customer service.
Sales Team
With KrispCall and Firmao integration, sales reps can eliminate the app-switching hassle as they can instantly make calls from the Firmao CRM dashboard. In addition, sales reps can tailor personalized conversations and find upselling opportunities with easy access to past interactions, call notes, and recordings.
Besides that, agents also don’t have to manually enter the call data after the call, as this integration automates this process. That means sales reps can focus more on closing deals rather than wasting their time on repetitive and administrative tasks.
Marketing Team
The KrispCall and Firmao integration allows marketing teams to generate and nurture leads more effectively. This integration provides marketers with valuable insights into customer needs, preferences, and behavior within the CRM. This helps the marketing team to craft an effective campaign.
In addition, KrispCall’s integration with Firmao enables marketing teams to track the effectiveness of their campaigns by monitoring inbound calls. They can associate calls with specific campaigns and analyze which marketing efforts are driving the most engagement.
Remote Team
The KrispCall and Firmao integration allows your team to make and receive calls from anywhere. They just need a stable internet connection. This ensures that remote workers stay connected and can communicate effectively.
Furthermore, remote team members can share call logs, recordings, and notes within the CRM, ensuring that everyone is on the same page and has access to up-to-date information. Apart from that, managers can monitor the performance of remote team members through detailed analytics and reports.
How to integrate Firmao with KrispCall?
Integrating Firmao with KripsCall takes only a few minutes. Follow these simple steps to integrate Firmao with KrispCall.
- Sign in to your KrispCall account and head over to settings.
- Find integrations in the settings menu under the App settings. Click on it.
- By doing so, a new window will open, displaying a list of business tools and CRM software that can be integrated with KrispCall. To integrate KrispCall with Firmao, click the Connect → button located just below Firmao.
- Clicking on the Connect → button opens a new window, prompting you to log in to the Firmao account you wish to integrate with KrispCall.
- Select the Firmao account you want to connect with KrispCall and click on Choose Account.
- After that, you’ll find Firmao listed under Active Integrations at the top of the Integration page. Click the toggle button below it to activate Firmao for your account.
- To edit the settings, click on the three-dot “…” icon next to Firmao, and then select “Edit.”
