Share Business Phone Numbers With Your Team

Use the shared numbers to empower your team to make calls and send texts collectively, amplifying your impact on customer telephony communications. Effortlessly distribute tasks, synchronize responsibilities, and ensure everyone’s on the same track. Enhance teamwork and maximize results.

How to share a business phone number with your team?

Sharing a business phone number is quite easy. In a few minutes, you can share your phone number with your team members. Here are some steps to follow:

Create a KrispCall account and Login to the Dashboard.
Select the country and number type
Choose a phone number from the list and purchase it.
Add members to your workspace and share numbers with them.
Now your team members will access to the number and they can view old call logs, make/receive new phone calls, and send/receive SMS.

What Is a Shared Phone Number?

A shared telephone number is a single telephone number that can be accessed and used by multiple members within a team or organization. Using this feature, team members are able to manage calls and texts collectively, facilitating efficient telephony communication with clients or stakeholders.

Shared phone numbers are typically used in customer service, sales, or other situations where more than one individual needs to answer incoming calls.

For instance, a business may share a phone number (777) 777-7777. Customers can call this number, and they will be connected to a team member who is available to assist them. Multiple phones will ring at the same time.

Shared team phone numbers can be configured to ring multiple phones simultaneously, such as a team member’s cell phone, office phone, or even computer. Having multiple members answer the call increases the chances of quickly connecting the caller to the appropriate individual.

How Does Calling And Texting On A Shared Business Phone Number Work?

If anyone can access the phone number, their phones or computers will ring as long as Do Not Disturb is not on. There are three ring orders: all at once, random, and custom. Those who pick up first stop the phone from ringing for others. The number can be occupied concurrently, so it is never “busy ”.

Everyone receives messages and voicemails sent to the shared number through the KrispCall app. Call history, voicemail, and messages are synced to let you know if a conversation was initiated.

Everyone on the team can see the outgoing messages and the complete conversation when using shared phone numbers. Aside from the messages, you can also see who called or answered.

Everyone in the team can see who is typing or drafting a message when an incoming message comes into a shared phone number. By sharing a telephone number, multiple responses to the customer can be avoided.

Everyone on the team has access to the contact book. Any team member who adds a customer will immediately have their contact information on KrispCall.

How Does Calling And Texting On A Shared Business Phone Number Work

Difference Between Shared and Dedicated Phone Numbers

Shared Phone Numbers	Dedicated Phone Numbers
Shared phone numbers are used by multiple individuals or organizations for collaborative purposes.	A dedicated number is assigned to a single individual or entity, ensuring privacy and distinct ownership
Shared numbers are used for collaboration and teamwork and are versatile.	Dedicated numbers provide singular control and identity
You can easily scale your system for a large number of users with shared phone numbers.	Phone numbers that are dedicated may require additional resources for scalability, making them more suitable for established companies

Pros and Cons of Shared Phone Numbers

Pros

Increased accessibility: Using a shared phone number, customers can reach your team more easily, and their calls will rarely go unanswered.

Improved customer service: Sharing a number makes it easier for team members to coordinate and provide prompt support.

Increased efficiency: Team members can take turns answering calls and handling customer inquiries by sharing a phone number.

Cost-effective: Small businesses and organizations can save money by using shared cell phone numbers, as they eliminate the need for multiple phone lines.

Increased accountability: When team members have the same phone number, it allows them to monitor and record calls for quality assurance and training purposes.

Additional flexibility: Your team members can be located anywhere. As long as your office team's devices are connected to the Internet, you can easily share a virtual number.

Cons

Increased responsibility: Team members are accountable for answering calls and offering support, which can be time-consuming and stressful.

Potential for miscommunication: A shared phone number can cause confusion and miscommunication among team members if not managed properly.

Technical issues: Calls can be dropped, or call quality can be poor if multiple users use the same phone number.

Security issues: You run the risk of losing subscribers if one of them opts out of just one brand using the same shared number.

Limit Customer Name Drops: Mentioning relevant customers is good, but limit it to two or fewer. Else, it can sound like name-dropping when you overuse customer names.

Things to consider while sharing phone numbers with the team

Determine your needs: Determine the number of employees who will use the number, the types of calls that will be made and received, and the volume of calls you expect to receive.

Consider the cost: Shared phone numbers are typically billed monthly. For good value, you should consider the cost of these services and compare the prices of different providers.

Consider scalability: Your calling needs will likely change as your company grows. Your business may need a shared phone number service that can scale as your needs change.

Consider an easy-to-remember number: Pick a number that customers can easily remember. This method can enhance marketing performance and customer engagement.

Check the features offered: Ensure the shared line service you choose offers the features you need, such as call forwarding, call transfer, call recording, voicemail transcription, video conferencing, call waiting, etc.

Read customer reviews: Check customer reviews and ratings before choosing a provider in order to understand their experience and the quality of service they provide.

More Features like Shared Phone Number

Unified Callbox

Get every detail of calls, SMS, MMS, and voicemails in a single window and access all conversations without switching apps.

Phone Tree (IVR)

Leverage KrispCall's phone tree for efficient call routing, ensuring swift access to the right department for information.

Call Analytics

Get comprehensive call metrics in real time with KrispCall's analytics, covering volume, duration, inbound/outbound calls & more.

Frequently Asked Questions

Didn’t find the Answer you were looking for? Visit our Help Center or Contact Support

Can 2 phones have the same number?

Yes! Two phones can have the same number. A Shared Number feature allows users to use the same number on more than one device.

Can I Ring Multiple Phones With One Number?

Yes, you can ring multiple phones with one number using the number-sharing feature. With simultaneous ringing, a single incoming call can reach several devices at the same time and ring several of them at once