Custom Caller ID
Protect Your Phone Number With Custom Caller ID
Keep your real phone number safe and your privacy intact with KrispCall custom caller ID. Maintain professionalism and impress your clients with a dedicated business number while keeping your personal number private, all with just a few clicks.
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How to Set Up Custom Outbound Caller ID on KrispCall?
To Set up your custom outbound caller ID on KrispCall – first of all, sign in & log in to the dashboard, go to My Numbers, and click on the Number Setting option. Afterward, select the phone number to set up a custom caller ID, go to the Caller ID section, and add an external number. You will receive an OTP Code in the external number entered. Enter your OTP code and verify it.
Here are the steps to set up a custom outbound caller ID:
- Sign up for KrispCall and log in to the dashboard.
- Tap the My Numbers menu, Click on the Number setting option.
- Choose the phone number to set up a custom caller ID.
- Go to the Caller ID section and add an External Number.
- You will receive an OTP code in your External number.
- Input the OTP Code and click the Verify button. After that, all your outgoing calls will show the external number you set in the receiver's device.
What is Custom Caller ID?
Custom caller ID allows you to display a phone number different from the one being used when you are making an outbound call. It is useful for those businesses that have several departments or locations, as it allows them to display the same number despite having a different number for each department situated in many locations.
It is easy to set up a custom caller ID on your devices through various phone services and VoIP providers, allowing users to have control of their caller ID display when making calls. You can improve your phone calls with caller ID masking, ensuring recipients recognize who is calling by creating trust and brand name.
How Does Custom Caller ID Work?
Custom Caller ID works by allowing users to personalize their number and to be displayed with an external number when making outgoing calls. Instead of displaying a standard phone number, user can configure their caller ID number specific to their business number.
Custom caller ID allows customers to receive a call from your agents, or delivery persons through a customized business number and it protects customer numbers when they try to reach agents, delivery persons, or cab drivers with a masked number rather than the customer number to ensure data security for both ends.
Number Masking Vs Custom Caller ID : The Differences
| Number Masking | Custom Caller ID |
|---|---|
| Number Masking refers to a technique that completely hides or replaces phone numbers. | Custom Caller ID refers to a technology that hides the caller’s number during a phone call. |
| It safeguards privacy by hiding information of actual phone numbers in different communication channels. | It protects the privacy of the caller by replacing the actual number. |
| It focuses on voice calls, text messages, and various communication channels. | It mainly focuses on voice calls. |
| It is mainly employed in business for professional communication by keeping their number confidential. | It primarily focuses on different communication channels like calls, texts, and emails.It is often used in online marketplaces, dating apps, or ride-sharing services for privacy. |
Benefits of Using Custom Caller ID (Masked Phone Number) for Business
Some of the benefits of using Custom Caller ID (Masked Phone Number) for business are:
Using Custom Caller ID For Business Calls : Best Practices
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Frequently Asked Questions
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The objective of customizing outbound caller ID is to create a distinct and trustworthy identity for the person making the call. It is essential for creating a brand image, promoting transparency, influencing positive perceptions during outgoing calls, and enhancing customer relations & business interactions.
Yes, call masking is legal as long as the intent of the caller is not malicious or deceptive. It is legal in most of the countries worldwide by following their country’s local rules and regulations.
Businesses need to customize their caller while calling because it helps an organization to improve client recognition, improve call answer rate, maintain security & privacy, and build a brand image.
Call masking protects users’ privacy by hiding their actual phone numbers while making a phone call. It protects caller contact information by replacing the real phone number with a temporary number. It empowers users to communicate without showing their real numbers, and without any misuse of personal contact information.
Phone number masking in contact centers is a feature that is used to hide the real phone numbers of both agents and customers during a phone call.
A masked phone number is a temporary number that is used to hide the actual phone number of the recipient while making a phone call. When a user makes a call, the real phone number is replaced with a temporary/external number, ensuring the privacy and security of a caller’s personal information.
The different types of businesses that leverage call masking are:
- E-commerce: During product order and delivery communications, online retailers use call masking to protect customer details.
- Healthcare: In the healthcare sector, Call Masking is used to keep patient interactions confidential and ensure privacy.
- Call Centers & Financial Agencies: It leverages call masking to enhance security and privacy during customer services and financial transactions.
To mask your phone number with another number, you can use a cloud telephony service provider. To mask you mask your phone number, follow the below steps:
- Sign up and log in to a Cloud Telephony Service Provider.
- Tap on My Numbers.
- Select the Number you want to Mask.
- Go to the Caller ID section & add another number.
- You will receive an OTP code on your other number.
- Put the code and verify the number, then your outgoing calls will show another number in the receiver devices.
Phone number masking, known as caller ID masking, works by allocating a temporary number to both callers. When a phone call is dialed, it goes via a web-based API proxy service, changing the real phone number with an auto-generated proxy number. The calls pass through an API platform, reaching the receiver as a masked phone number.
After the call ends, the proxy phone number will be recycled, creating a new layer of privacy for consecutive communication. This procedure allows the customer to interact with obscurity, the temporary numbers act as protection to the real number during a call. Many other cloud telephony platforms mask a verified external number while making a call.
It is free to set up a caller ID customization feature on KrispCall. You only need a desired virtual phone number on your KrispCall app to use.
