Call Forwarding Feature

Never Miss A Call With VoIP Call Forwarding / Call Diversion

Improve your business telephony, upgrade your call management, and never miss any important calls with KrispCall’s Call Forwarding Feature. It helps you enhance your employee productivity and improve customer satisfaction with a hassle-free call diversion.

Never Miss A Call With VoIP Call Forwarding Call Diversion
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How to Set Up Call Forwarding in KrispCall?

Launch your KrispCall app and sign in to your account, you will land on your dashboard. Click on your desired number and go to number settings. Scroll down until you find the incoming call strategy and click on call forwarding. Insert your desired number to which you want your calls to get forwarded.

Step 1

Log into your KrispCall account

Step 2

Tap on your desired number on which you want to set up call forwarding.

Step 3

Click on … (Three dots / Ellipsis icon) > Number Settings

Step 4

Scroll down until you find the Incoming call strategy

Step 5

Click on Forward Calls > Enter your desired number and its country code

Step 6

After that, call forwarding will be activated.

What is VoIP call forwarding

What is VoIP call forwarding?

VoIP call forwarding aka Voice over Internet Protocol call forwarding is a calling feature that allows users to forward any incoming calls to another phone number (local/landline, mobile, toll-free, VoIP, or virtual number).

VoIP call forwarding is essential to all kinds of businesses as it helps them provide better and more efficient call management, improve their brand reputation, and provide continuity to business telephony. Businesses don’t have to worry about missing any important calls from their clients.

How does VoIP call forwarding work?

Voice over Internet Protocol (VoIP) call forwarding works by routing calls over the internet and redirecting incoming calls to another phone number. The numbers can be mobile, landline, or another VoIP number. Once the desired call has been initiated, it routes towards its destination number and if the destination number is set to forward to another number under certain conditions or none, the call gets redirected to a new destination or another number.

VoIP call forwarding is very efficient and flexible as it allows employees to answer calls even if they are not at their desks working on their VoIP phones.

How does VoIP call forwarding work

Conditional Vs Unconditional Call Forwarding: The Differences

Conditional Call Forwarding
Unconditional Call Forwarding

Forwards calls only under certain conditions

Forwards calls regardless of conditions

User-defined conditions like busy, unanswered, and unreachable can be applied

No conditions are required

Can be useful when you want to focus on an important task and still want the call to be answered

Can be useful when you want to ensure all calls are answered or handled even if you are unavailable

What Are the Benefits of VoIP Call Forwarding?

What Are the Benefits of VoIP Call Forwarding
Flexibility
VoIP call forwarding is the most flexible feature as it is not device-dependent, and can be done both conditional and unconditionally.
Convenience
VoIP call forwarding is very easy to set up and can be easily configured. Users can be notified in real-time about forwarded calls.
Improved Customer Service
Since the calls are forwarded to other numbers in case of unavailability, it ensures that the calls are never missed, which ultimately helps to improve customer service.
Improved Call Management
It helps in managing calls as employees can prioritize urgent calls and distribute calls based on the availability and expertise of the agents.

Setting Up Call Diversion On A Business Phone: Best Practices

Call diversion on a business is important to handle business calls as it can significantly improve customer service and improve employee productivity. Call diversion best practices are:

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Identify Call Diversion Objectives

Identify Call Diversion Objectives: Identify each call and divert them to their respective department and ensure all calls are handled promptly during off hours.
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Communicate Forwarding Plans

Inform all employees and relevant stakeholders about call diversion rules and destinations to ensure efficient workflow.
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Setup call forwarding rules

Set up appropriate call forwarding rules and utilize conditional forwarding based on specific conditions such as availability, busy signals, and out-of-office status.
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Set Suitable Forwarding Destinations

Set the most suitable forwarding destination for each call. It can be a colleague's extension, a voicemail box, or a dedicated customer service line.

Frequently Asked Questions

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Can calls be diverted to another number?

Yes, all incoming calls can be diverted to another number.

How to Set Up Call Forwarding on a Landline?

You can forward calls on a landline by following the steps:

  1. Dial 72 from your landline
  2. Enter the 10-digit phone number you want your call to be forwarded to
  3. Press # or wait for confirmation
How to Turn on Call Forwarding on an iPhone?

You can turn on call forwarding on an iPhone by following the steps below

Step 1: Open the Phone app on your iPhone
Step 2: Tap the Settings tab at the bottom of the screen
Step 3: Tap Call Forwarding
Step 4: Toggle the Call forwarding switch to the On position
Step 5: Enter the phone number you want your calls forwarded to in the Forward To field
Step 6: Tap Done

How do you know if someone has diverted your calls?

There are a few ways to know if someone has diverted your calls. Some of them are below:

  1. If you receive voicemail greetings that sound unfamiliar or come from a different phone number than yours.
  2. If you receive missed calls even when you are near your phone.
  3. If you try to make a call and get a busy signal, even when you know the person you are calling is available
  4. If you notice unexplained charges on your phone bill for calls you never made.
What happens if call forwarding is on?

When your call forwarding is on all your incoming calls will be forwarded to another number of your choice.

How does mobile call forwarding work?

Mobile call forwarding allows you to divert incoming calls to a different number. It works in the following manner:

  1. When you activate call forwarding, your phone will send a request to the network
  2. The network will intercept incoming calls to your phone number and redirect them to the designated number
  3. The recipient of the forwarded calls will answer the call as if the call was being made to them in the first place.
How do I deactivate call forwarding?

You can deactivate call forwarding by following the steps below:

On iPhone

Step 1: Open the Phone app on your iPhone
Step 2: Tap the Settings tab at the bottom of the screen
Step 3: Tap Call Forwarding
Step 4: Toggle the Call forwarding switch to the Off position
Step 5: Tap Done

On Android

Step 1: Open the Phone app.
Step 2: Tap on the three-dot menu button
Step 3: Go to settings and select calling accounts
Step 4: Tap on your main SIM and Call Forwarding
Step 5: Select Disable or Turn off.

How to Turn on Call Forwarding on an Android?

You can turn on Call Forwarding on an Android by following the steps below:

Step 1: Open the Phone app.
Step 2: Tap on the three-dot menu button
Step 3: Go to settings and select calling accounts
Step 4: Tap on your main SIM and Call Forwarding
Step 5: You will see multiple options, Tap on the one best suitable to you
Step 6: Select Enable, Turn on or OK.