Feature Parent Page
KrispCall’s Features
Transform your business calls with our cloud telephony system — enriched with customizable options, budget-friendly pricing & advanced features.
KrispCall is most loved and recognized as
High Performer in G2 reports
KrispCall is most loved and recognized as
High Performer
Thomas Ndayiragije
Admin Support Professional
Aug 18, 2023
“It's a great experience to a second phone number to fall on when you are abroad and facilitate family connections just like you are a home”
Jeronimo Arias Gomez
Member
Feb 10, 2024
“Great service, I can get calls from the US on my Spanish line”
Ankit Goel MAPI
Member
Feb 26, 2024
“Monthly fixed charges and usage-based charges are separate and hassle-free”
James Edward Allan
Director
Jun 11, 2024
"The call quality is excellent and the customer service is miles better than so many services"
Eduardo Almeida
Member
Mar 27, 2024
“KrispCall is easy to use and simply works. Good support service”
Vuong Nguyen
AEM Developer
Jan 07, 2024
“I am able to register multiple phone numbers across different countries for SMS and phone call functionalities in a Public Sector Project”
Achref Ben Hadj M.
Building Designer
Apr 05, 2024
“Navigating through calls, managing contacts, and accessing features are streamlined processes, allowing users to focus on their conversations”
Kuldip Kevadiya
Accounts Receivable Specialist
Jan 04, 2023
“One of the best digital call system for business communications I ever used”
Matthew Jones (JP, AFIML)
Associate Fellow
Jul 18, 2024
“Been using KrispCall for a while now and the service is great and the customer support is so responsive”
Discover KrispCall’s Valuable Features
Get to know all about the KrispCall Experience.
Unified Callbox
Get every detail of calls, SMS, MMS, and voicemails in a single window and access all conversations without switching apps.
Global Calling
Expand your customer base worldwide with KrispCall global calling feature for making instant calls across borders.
Text Messages (SMS)
Ensure faster response by sending and receiving personalized text messages to and from your clients and customers.
Voicemail
Seamlessly access and manage voice messages on all devices and maximize your opportunities with voicemail.
Voicemail to Email
Receive voicemail as audio files straight to your email inbox and access it from any device without calling voicemails.
Shared Phone Number
Boost customer response by sharing your number with your team members and eliminating missed calls.
Call on Hold
Hold calls for extra client support without disconnecting, ensuring uninterrupted assistance whenever needed.
Call Notes
Improve teamwork, reduce confusion, share information, and improve clients' communication with call notes.
Call & Contact Tagging
Tag customers for easy sorting, streamlining navigation and enhancing customer support efficiency.
Call forwarding
Improve call management with call forwarding - never miss vital calls, boost agents’ productivity, and customer satisfaction.
Call Transfer
Route calls instantly to expert agents, minimizing customer wait time for swift query resolution and improved customer support.
Do Not Disturb Mode
Enable Do Not Disturb for uninterrupted work focus, muting calls and alerts temporarily for concentration.
Phone Tree (IVR)
Leverage KrispCall's phone tree for efficient call routing, ensuring swift access to the right department for information.
Call Analytics
Get comprehensive call metrics in real time with KrispCall's analytics, covering volume, duration, inbound/outbound calls & more.
Call logs / Call History
Enhance customer service by analyzing call trends, durations, and satisfaction through detailed call logs.
Multiple Phone Numbers
Utilize multiple phone numbers to balance work and personal life using separate numbers, ensuring privacy and communication control.
Multimedia Messaging
Engage your audience with MMS to boost brand recognition with vibrant images and compelling videos.
Voicemail Greeting
Record customized, professional and creative voicemail greetings to greet callers with automated voice messages.
Simultaneous Ringing
Use simultaneous ringing to ring multiple agents at once and ensure swift call answering & consistent customer interactions.
Call Listening
Boost the quality of your business calls & gain valuable insights into agent performance by listening to live calls.
Call Whispering
Participate in an active phone call to coach agents and improve customer support & service quality.
Call Barging
Join an active phone call to monitor the performance of the agent, help them if needed, or take over the call entirely.
Call Blocking
Prevent unwanted callers & contacts from reaching you and focus more on the tasks at hand without any disturbances.
Custom caller ID
Use an external caller ID to cloak your phone number. Hide your real phone number & protect your privacy.
Computer Telephony Integration
Integrate your cloud phone with popular CRMs and business tools to enhance functionalities and boost efficiency.
Call Recording
Record phone calls to document the details shared in past conversations and deliver exactly what clients want.
Bulk SMS
Convey a message to a large audience in one go. Reach your audience with important announcements instantly and efficiently.
Voicemail Transcription
Get written transcripts of your voicemails, extract key information, and ensure you never miss important details or opportunities.
Power Dialer (Beta)
Manage a large volume of outbound calls by automating call dialing and improve agent efficiency & sales performance.
Live Call Monitoring
Monitor live calls to ensure quality standards and gain real-time insights that drive performance and customer satisfaction.
Multi-Level IVR
Automatically point the callers to the right agent while handling high volume of calls and improve CSAT.
SMS Forwarding
Automatically forward your inbound SMS to alternate number for better monitoring and improved collaboration.
Internal Message Thread
Collaborate with teams and resolve queries faster with Internal Message Threads.
Call Queuing (Coming Soon)
Prevent losing phone calls by controlling the call flow while handling a large volume of calls.
Auto Reply for Missed Call
Enhance caller experience by sending replies for their missed calls. Prompt them on how to reach your business even when you're unavailable.
