KrispCall’s Features

Unified Callbox

Get every detail of calls, SMS, MMS, and voicemails in a single window and access all conversations without switching apps.

Global Calling

Expand your customer base worldwide with KrispCall global calling feature for making instant calls across borders.

Text Messages (SMS)

Ensure faster response by sending and receiving personalized text messages to and from your clients and customers.

Voicemail

Seamlessly access and manage voice messages on all devices and maximize your opportunities with voicemail.

Voicemail to Email

Receive voicemail as audio files straight to your email inbox and access it from any device without calling voicemails.

Shared Phone Number

Boost customer response by sharing your number with your team members and eliminating missed calls.

Call on Hold

Hold calls for extra client support without disconnecting, ensuring uninterrupted assistance whenever needed.

Call Notes

Improve teamwork, reduce confusion, share information, and improve clients' communication with call notes.

Call & Contact Tagging

Tag customers for easy sorting, streamlining navigation and enhancing customer support efficiency.

Call Forwarding

Improve call management with call forwarding - never miss vital calls, boost agents’ productivity, and customer satisfaction.

Call Transfer

Route calls instantly to expert agents, minimizing customer wait time for swift query resolution and improved customer support.

Do Not Disturb Mode

Enable Do Not Disturb for uninterrupted work focus, muting calls and alerts temporarily for concentration.

Call Logs / Call History

Enhance customer service by analyzing call trends, durations, and satisfaction through detailed call logs.

Multiple Phone Numbers

Utilize multiple phone numbers to balance work and personal life using separate numbers, ensuring privacy and communication control.

Phone Tree (IVR)

Leverage KrispCall's phone tree for efficient call routing, ensuring swift access to the right department for information.

Call Analytics

Get comprehensive call metrics in real time with KrispCall's analytics, covering volume, duration, inbound/outbound calls & more.

Call Listening

Boost the quality of your business calls & gain valuable insights into agent performance by listening to live calls.

Multimedia Messaging

Engage your audience with MMS to boost brand recognition with vibrant images and compelling videos.

Voicemail Greeting

Record customized, professional and creative voicemail greetings to greet callers with automated voice messages.

Simultaneous Ringing

Use simultaneous ringing to ring multiple agents at once and ensure swift call answering & consistent customer interactions.

Call Whispering

Participate in an active phone call to coach agents and improve customer support & service quality.

Call Barging

Join an active phone call to monitor the performance of the agent, help them if needed, or take over the call entirely.

Call Blocking

Prevent unwanted callers & contacts from reaching you and focus more on the tasks at hand without any disturbances.

Custom caller ID

Use an external caller ID to cloak your phone number. Hide your real phone number & protect your privacy.

Computer Telephony Integration

Integrate your cloud phone with popular CRMs and business tools to enhance functionalities and boost efficiency.

Call Recording

Record phone calls to document the details shared in past conversations and deliver exactly what clients want.

Bulk SMS (Coming Soon)

Convey a message to a large audience in one go. Reach your audience with important announcements instantly and efficiently.

Voicemail Transcription

Get written transcripts of your voicemails, extract key information, and ensure you never miss important details or opportunities.

Power Dialer (Coming Soon)

Manage a large volume of outbound calls by automating call dialing and improve agent efficiency & sales performance.

Live Call Monitoring

Monitor live calls to ensure quality standards and gain real-time insights that drive performance and customer satisfaction.

Multi-Level IVR

Automatically point the callers to the right agent while handling high volume of calls and improve CSAT.

SMS Forwarding

Automatically forward your inbound SMS to alternate number for better monitoring and improved collaboration.

Internal Message Thread

Collaborate with teams and resolve queries faster with Internal Message Threads.

Call Queuing

Prevent losing phone calls by controlling the call flow while handling a large volume of calls.

Auto Reply for Missed Call

Enhance caller experience by sending replies for their missed calls. Prompt them on how to reach your business even when you're unavailable.