KrispCall Vs eReceptionist
KrispCall vs. eReceptionist: Which Is The Best Cloud Phone System For Business?
KrispCall’s reliable cloud phone system offers versatility, affordability, functionality, integrations with popular CRMs, and all kinds of virtual numbers from 100+ countries, which makes it a better cloud phone system for businesses than eReceptionist.
Make the switch to KrispCall’s cloud phone system for an improved business telephony experience.
Why Is KrispCall The Best eReceptionist Alternative?
KrispCall’s virtual phone system comes with a comprehensive and excellent lineup of features, an intuitive interface, competitive pricing, flexibility to accommodate all business sizes, integrations with top CRMs, support for the use of call center telecommunications, and diverse platform compatibility. Together, these factors make KrispCall the best eReceptionist alternative.
Let’s find out why KrispCall is the best eReceptionist alternative.
About eReceptionist
eReceptionist is a cloud-based telephony provider that offers phone systems and specially designed virtual receptionist services to businesses that they can use across its network. It provides professional telephony systems through which virtual numbers from 40+ countries can be acquired. It is designed for small businesses, such as independent workers, home office workers, and mobile professionals.
eReceptionist has been in operation for several years and is known for its expertise in providing virtual office solutions. And its system has a variety of characteristics that have been designed to meet the unique needs of various users.
KrispCall: A Reliable Business Telephony & Call Center Solution!
KrispCall is a cloud telephony solution that offers a feature set that meets all their needs and is scalable, affordable, and reliable. Through it, companies can acquire virtual numbers of all types from 100+ countries and compete in the global market.
KrispCall’s virtual phone system starts at only $15 and can be used by businesses to simplify their telephony communications through its call management capabilities. It can also be integrated with popular CRM/tools to get a better understanding of their customers and improve service delivery & satisfaction.
KrispCall Prices & Plans
KrispCall offers three pricing options suitable for individual usage and businesses of any size or type. With its flexible price plans, users can get great value for their money, regardless of their budget or requirements.
Essential
$ 15 USD
Per user per month
Calling & SMS charges applicable
Recommended for Small Businesses, Startups & Freelancers
Standard
$ 40 USD
Per user per month
Calling & SMS charges applicable
Recommended for Mid-size Businesses & Call Centers
Enterprise
Custom
Pricing
Calling SMS charges applicable
Custom solution for teams with varying needs. Upgrading to Enterprise plan
Essential
$ 12 USD
Per user per month
Calling & SMS charges applicable
Recommended for Small Businesses, Startups & Freelancers
Standard
$ 32 USD
Per user per month
Calling & SMS charges applicable
Recommended for Mid-size Businesses & Call Centers
Enterprise
Custom
Pricing
Calling & SMS charges applicable
Custom solution for teams with varying needs. Upgrading to Enterprise plan
Why eReceptionist Customers Move to KrispCall?
Business Phone System With Flexibility & Scalability
1. Unified Callbox – Centralized Interface For Conversation
With KrispCall’s Unified Callbox feature, you can manage your telephony interactions effectively. It combines all your voicemails, messages, notes, and contacts into a single, easy-to-use interface. Through it, you can navigate easily through all your interactions. In addition to simplifying workflow, this tool enhances work efficiency and can help with call management.
2. Features And Pricing Tailored To Your Needs
With KrispCall, users also have access to advanced features like IVR, ACD, call analytics, specific DND modes for agents and clients, ring strategy, and integrations with top CRM tools. Utilizing all of those features to the fullest can result in greatly improving your company’s telephony communications. Additionally, with KrispCall’s customizable pricing, users can add and remove features based on their needs, which means they’re only paying for what they need.
3. Available on the Web, Android, & iOS
You can use a web browser or the desktop app to access KrispCall’s cloud telephony service, or you can just download the Android and iOS apps to do the same. This means you carry out your conversations with ease from any platform you want. It simplifies interactions, boosts engagement, and lets you stay productive – anywhere, anytime, for business or personal use.
International Phone Numbers For Global Presence
1. Get Virtual Phone Numbers From 100+ Countries
KrispCall offers different types of virtual numbers from 100+ countries. Individuals and Businesses can acquire one or more of those as per their needs and connect with their friends & family or customers in their area of focus and build a local presence. Furthermore, these numbers allow businesses to reach a wider market, increase customer satisfaction, and streamline processes.
2. Own & Use Multiple Phone Numbers
KrispCall also lets you acquire and use multiple phone numbers at the same time. You can use all of those as per your needs, meaning you can have separate numbers for your personal and professional use. Alternatively, in a business setting, assign each of those as specific DDI numbers to customer service teams to simplify call handling, reduce call queues & waiting time, and increase customer satisfaction.
3. Share Phone Numbers With Your Team
Using the number-sharing feature, admins can share a single virtual number with every member of their team. With it, they synchronize their team workflow, distribute tasks, share information efficiently, and make sure everyone is on the same page. Additionally, it is a perfect feature to facilitate remote work as multiple assigned members can answer multiple customer calls and queries simultaneously from different locations and devices.
Feature-rich Call Center To Maximize Your Success
1. Keeping Track Of Agents’ Performance In Real-Time
With KrispCall’s call monitoring, analytics, and reporting features, call center supervisors can monitor and assess agent performance in real time and also get to track call metrics and other key KPIs. Using these features, they can gain a better grasp of their team’s true abilities. With that, they maximize their service quality and efficiency and ensure that customers get the best service possible.
2. CRM & Business App Integrations
KrispCall’s cloud phone system can also be integrated with a number of business tools & CRMs like Zapier, HubSpot, Pipedrive, and Microsoft Dynamics 365. These integrations allow businesses to have direct access to all customer data in a single platform. It enables businesses to gain insight into their customers’ preferences, fine-tune their marketing strategy, or simply make and receive calls based on that knowledge.
3. 24/7 Dedicated Human Support
You can count on KrispCall 24/7 to provide you with dedicated humans at your service. You’re always covered with the best customer support with KrispCall, which factually makes sure that you’ll always have access to the best telephony service. KrispCall’s support team will respond to your queries as promptly and effectively as possible, whether by email, messages, or phone calls, no matter whether it’s day or night.
Why do businesses choose KrispCall over eReceptionist?
With its versatility, scalability, customizability, and features like the Unified callbox, Call notes, IVR, ACD, Contact Management, Call analytics & reports, Agent groups, and Integrations with top CRMs, KrispCall has a lot more to offer to companies of all sizes than eReceptionist. For those reasons, businesses choose KrispCall over eReceptionist.
KrispCall’s cloud telephony equips businesses with virtual phone numbers from 100+ countries and call center software so they can grow and succeed. Additionally, the flexible plans offered by KrispCall also make it a preferred choice for modern telecommunications since they cater to a wide range of business needs.
KrispCall Vs. eReceptionist
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| Essential - $15, Standard - $40, Enterprise - Customized Solution | PAYG - £7.50 (~$9.46), Startup - £14.95 (~$18.85), Startup+ - £19.95 (~$25.16), Scaleup - £29.95 (~$37.76) |
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Frequently Asked Questions
Didn’t find the Answer you were looking for?
Visit our Help Center or Contact Support
KrispCall is the best eReceptionist alternative as it offers a more extensive & rich VoIP feature set, more functionality, usage across all platforms, covers more geographical locations, has integrations with CRM & Business tools, is highly scalable, can be used by businesses of all sizes, and offers much simpler and effective pricing options.
Although eReceptionist’s telephony system is designed to accommodate the basic needs of small businesses, it lacks a multitude of essential features like Call monitoring, custom caller ID, Contact blocking, IVR, Contact Management, Ring strategy, and Data & Call analytics. These features are really essential for small and growing businesses. Meanwhile, KrispCall has all of those and more and offers better flexibility and functionality, making KrispCall the best eReceptionist alternative for small businesses.
eReceptionist offers a lower starting price for virtual cloud phone services. Despite being a bit cheaper on the surface, eReceptionist’s virtual phone system lacks the functionality, convenience, and usability of KrispCall’s more advanced system. Below is a comparison of eReceptionist’s and KrispCall’s pricing:
| KrispCall | Phone.com |
| Essential – $15/user/month | Pay As You Go (PAYG) – £7.50 ($9.46) |
| Standard – $40/user/month | Startup – £14.95($18.85) |
| Enterprise – Customized Solution | Startup+ – £19.95($25.16) |
| – | Scaleup – £29.95($37.76) |
You can switch from eReceptionist to KrispCall easily. To do that, all you have to do is submit your Letter of Authorization (LOA) and SID. And when the transition is ongoing, you will assured of continuity in your business telecommunication.
Yes, absolutely; when switching from eReceptionist to KrispCall, you can keep the same phone number. By porting your number from eReceptionist to KrispCall, you can keep the number you currently have and maintain uninterrupted service.
All you have to do is get in touch with our support team, make sure your number is portable, submit the required documents, and start the porting process. Moreover, KrispCall will also provide a temporary VoIP number that is masked as your current one as an added convenience.
eReceptionist cannot compete with KrispCall when it comes to remote work, as KrispCall has features like Unified Callbox, private chat with members, agent groups, number sharing, Simulring, IVR phone tree, contact tagging, and call notes, all of which facilitate remote working. With its affordability, cross-platform availability, and advanced functionalities, KrispCall is a better choice for businesses seeking a telephony solution that is efficient, user-friendly, and ideal for remote work.
KrispCall is undoubtedly better for call centers. Call centers are always on the lookout for telephony solutions that can help them gather and use information about their customers. KrispCall has several features that can help them do that and more effectively. Some of them include a Unified callbox, Pinning chats & contacts, Call contact tagging, Call notes, Call & Contact tagging, specific DND modes for members and contact notifications, Call reports, Call analytics, as well as integrations with several CRM tools.
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