Call Transcription

Accurate & Reliable Phone Calls Transcription Software

Reform customer interaction by turning recordings into actionable insights. Break free from the hassle of manually noting down information from your calls. Implement KrispCall’s call transcription functionality and automatically transcribe your calls into proper texts.

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Accurate & Reliable Phone Calls Transcription Software
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What is Call Transcripting?

Call transcription, also known as speech-to-script transcription, is the process of converting a voice or video call’s audio into text format. A transcription of the call can be generated after the recording is completed.

Call transcription, also known as speech-to-script transcription, is the process of converting a voice or video call’s audio into text format. A transcription of the call can be generated after the recording is completed.

What is Call Transcripting
How Does Phone Call Transcription Work

How Does Phone Call Transcription Work?

Phone call transcription acts like a language translator for your conversations. Call transcription works by translating call audio into readable text whether it is an ongoing, incoming call or some recorded call. This is done using Automatic Speech Recognition (ASR) technology.

When a call is recorded and fed to ASR, it tries to understand the context, like who’s speaking and background noises. After that, it begins deciphering the sound waves of speech into words and offers you a final transcript.

How to Start Call Transcripting In KrispCall?

Setting up call transcription in KrispCall is easy. Simply log in to KrispCall find the “Call Transcription” option in the Number Settings, and you are done.

  1. Record the call when you begin your conversation with customers.
  2. Go to the customer’s number, where text messages and call recordings are saved.
  3. Locate "Call Transcription" just below the call recording.
  4. Click on "Call Transcription" to start transcribing it.
  5. Once you click, the transcription will appear on the right side of the chat.
  6. The recorded calls will now be automatically transcribed into text format and stored in the conversation thread for that number
How to Start Call Transcripting In KrispCall

Gain Unmatched Insights with Call Transcription Feature

Gain Unmatched Insights with Call Transcription Feature
Boost customer satisfaction
Call transcription helps businesses to offer better customer service by handing agents with properly written datas of any customer interactions at their fingertips.
Evaluate Agent Performance
Phone call transcription helps in the evaluation of agent performance by providing a detailed and accurate record of interactions between agents and customers.
Create Training Materials
With KrispCall’s call transcription, you can get a valuable resource for creating agent training materials in contact centers.
Maintain Accurate Records
Having a call transcription feature at your hand enables you to maintain accurate records by providing a written document of every phone conversation.

Using Call Transcription in A Call Center: Best Practices

Use High-Quality Microphones & Headsets: For accurate transcriptions, ensure high-quality audio in your call center. Therefore, use good microphones and headsets that minimize background noise. Additionally, train agents to speak clearly and avoid complex words.
Check Quality: Check every transcript for quality assurance. With a transcript, you can easily review agent performance, product knowledge demonstration, and customer service skills. Therefore, you must check if the transcript provided compiles with the audio or not.
Integrate With Other Systems: Integrate call transcriptions with other systems, such as speech analytics and customer relationship management (CRM) software, to gain a comprehensive view of customer interactions and improve overall performance.
Security & Compliance: Since call recordings and transcripts contain sensitive customer information, data security is necessary. Choose a service with robust security measures like encryption and access controls.

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Frequently Asked Questions

How to transcribe phone calls on an iPhone?

Unfortunately, iPhones don’t have a built-in feature for directly transcribing phone calls yet. However, you can record any calls using the Voice Memo app and use another app called Rev Call Recorder to transcribe calls into text.

How to get a transcript of a phone conversation?

To get a transcript of a phone conversation, follow these steps:

  1. Record the phone call.
  2. Download the file and upload it to your call transcription app or service providers.
  3. After the completion of transcription, check if the provided result is correct or not.
  4. Store the provided files and share it with your team.
How can a business improve call management with a Call Transcription feature?

There are many ways call transcription can improve business call management. Some of them are as follows:

  1. Enhanced Training and Feedback Sessions
  2. Streamlining Quality Assurance
  3. Enhanced Customer Service
  4. Gain Valuable Insights
Call Summary Vs Call Transcription: Which one is best?

Call summary refers to a concise overview of the key points discussed, including action items, decisions made, and next steps. Whereas call transcription refers to the process of converting any audio call record into a written form.
Depending on the use case, both the call summary and call transcription can be the best. Therefore, there is no distinct answer to which one is the best.