Call Summary

Quick Capture Key Information Using Phone Call Summary

Transform your call insights effortlessly with Call Summary—a powerful tool that simplifies your conversations into actionable highlights. From transcribing discussions to pinpointing crucial keywords and action items, this feature ensures no detail is missed.

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Quick Capture Key Information Using Phone Call Summary
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What is a Phone Call Summary?

The phone call summary is a helpful feature that provides a brief overview of key details, information, and outcomes of a phone call. This applies to various types of calls, whether they are sales, support, or business meetings. This essential tool includes basic call information such as participants, date, time, and duration, along with a searchable transcript containing highlights, keywords, and action items.

The call summary brings together important details such as opportunities, contacts, or other relevant information, giving a clear picture of the conversation. This feature helps sales teams and managers easily check past discussions and stay on the same page with customers. By noting these key points, businesses can streamline follow-ups, improve customer satisfaction, and boost sales.

What is a Phone Call Summary
How Does Phone Call Summary Work

How Does Phone Call Summary Work?

Setting up call summary in KrispCall is easy. Simply log in to KrispCall find the “Call Summary” option in the Number Settings, and you are done.

  1. Record the call when you begin your conversation with customers.
  2. Go to the customer’s number, where text messages and call recordings are saved.
  3. Locate "Call Transcription" just below the call recording.
  4. Click on "Call Transcription" to start summarizing it.
  5. Once you click, the call summary will appear on the right side of the chat.
  6. The recorded calls will now be automatically summarized into text format and stored in the conversation thread for that number

Benefits of Summarizing Phone Calls Conversations

Benefits of Summarizing Phone Calls Conversations
Improved accuracy and efficiency
Call summaries improve accuracy by simplifying complex discussions into essential points, minimizing the risk of misinterpretation or errors.
Actionable insights
Summaries highlight patterns and recurring issues discussed during calls. Analyzing these insights can uncover opportunities for process improvements or better customer service.
Improved customer experience
Clear and concise summaries contribute to an improved customer experience by ensuring that inquiries are comprehensively addressed and resolutions are documented.
Time-saving
Summarizing calls eliminates the need for extensive note-taking or revisiting recordings. Team members can quickly refer to summaries for past conversations or specific details.

Effective Call Summarizing: Best Practices

Focus on key results: Summarize the main results of the call. Clearly mention what was achieved, like agreeing to proceed, solving a customer issue, or showing initial interest.
Note down interests and issues: Summarize the important interests, needs, or problems discussed during the call. Understanding these aspects helps tailor your future approach effectively.
List actionable items: Make sure to include specific next steps and action items in the summary, noting who is responsible for each task. This helps guide follow-up actions and keeps things moving.
Capture Customer Feedback: Include any feedback given by the customer. This can provide valuable insights for improving products, services, or customer interactions.

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Frequently Asked Questions

Can I access call summaries on all my devices?

Accessing call summaries across multiple devices typically depends on the call management or VoIP service you’re using. However, with KrispCall, you can effortlessly access call summaries on all your devices, including smartphones, laptops, and computers.

Can I edit or correct the information captured in the summary?

Absolutely, you can edit or correct the information captured in a call summary. This capability is crucial for ensuring accuracy and completeness in customer records.

Is the call summary feature available in different languages?

Yes, the availability of call summary features in different languages can vary depending on the specific service or software you’re using. Some platforms may offer multilingual support for call summaries, allowing you to generate summaries in various languages based on the language settings or preferences you’ve configured.

Are there any additional costs associated with using the call summary feature?

With KrispCall, you can set up a call summary feature for free. The call summary feature is included in all three available pricing plans, so you don’t have to pay extra to get it.