Many businesses that need a CRM have become interested in Nimble CRM as it offers ease of use and can integrate seamlessly with other tools. Also, it is good for small and medium companies and is ideal for improving overall performance.
But what if you need much more than that?🤔 Don’t worry! You can integrate powerful VoIP services with Nimble and customize it as you need.
In this blog, you will learn the best VoIP integrations with Nimble, their features, advantages, disadvantages, and some tips to choose the best one for you.
🔑 KEY HIGHLIGHTS
- Nimble is CRM software that is designed to help businesses manage customer relationships.
- KrispCall, Talkdesk, JustCall, CircleLoop, Freshcaller, and others are among the best Nimble integrations on the market.
- KrispCall is the best VoIP option to improve your business’s communication.
- By integrating KrispCall with Nimble, you can enjoy benefits such as boosting employee efficiency, improving customer service, seamless integration, and easy accessibility.
What Is Nimble?
Nimble is CRM software that is designed to help businesses manage customer relationships. It’s particularly well-suited for sales teams and focuses on building and nurturing relationships with clients.
Nimble integrates with other applications in such a way that users are not required to input or bring in data manually. In simple terms, it enables Nimble to work together with various business apps and services.
As a result of this integration, less time is spent carrying out the same tasks over and over again, which helps to free up quality time for other important jobs, ultimately boosting productivity.
With 140+ integration options in Nimble. Businesses are able to transfer data between apps quickly and easily, thereby simplifying workflow processes and enhancing user experience.
Best VoIP Integrations With Nimble
| VoIP Providers | Pricing | Features | Best For |
| KrispCall | Starting with $15/user/month | Unified callbox, shared phone number, IVR, call recording, analytics | All business sizes and types |
| Talkdesk | Starting with $85/user/month | Advanced routing capabilities, call monitoring and quality insights, Interaction | Medium businesses |
| JustCall | Starting with $19/user/month | Advanced call management, voicemail drop, outbound and inbound calling, website click-to-call button, offline calls | Small businesses |
| CircleLoop | Custom pricing | Access controls and permissions, call conferencing, call logging, activity Tracking | Medium businesses |
| Freshcaller | Starting with $39/user/month | Call masking, segment calls with Multi-level IVR, blocking spam calls, automated call routing | Medium businesses |
| Zendesk Suite | Starting with $55/user/month | Autoresponders, computer telephony integration, corrective and preventive actions, event-triggered actions | Large enterprises |
| Webex | Starting with $14.50/user/month | Free screen share, real-time translation, gesture recognition, shape recognition | Large enterprises |
| Kixie | Starting with $35/user/month | Human voice detection, IVR auto-attendance, live call coaching, multi-line PowerDialer | All business sizes |
| ClickDesk | Starting with $14.99/user/month | Real-time chat, social media integration, ticket Automation, daily web chat stats | All business sizes |
| Zoiper | Starting with $49.95 per license | Automatic account registration, outlook integration plug-in, multilanguage support, noise reduction | Small and medium size |
1. KrispCall
KrispCall is a leading cloud telephony service. It has served thousands of companies globally and is popular for improving telephony processes. KrispCall has several advanced features like a unified callbox, shared phone number, IVR, call recording, call analytics, and more.
By integrating KrispCall with Nimble, you can monitor customer interactions, improve marketing and sales strategy, simplify business telephony, and more. Also, with KrispCall, you can log calls and texts in Nimble CRM, where users can access their information real-time, thus improving user experience.
KrispCall Features
- Click-to-Call: Dial directly from Nimble CRM’s interface using click-to-call. By simply clicking on the phone number of any contact in Nimble CRM, you initiate a call without typing.
- Call Forwarding: This particular feature allows you to direct any incoming calls to another device if you can’t receive that call. Also, the individual who receives that forwarded call can again forward it.
- Shared Phone Number: With a shared phone number, multiple individuals can use a single phone number. So, this will help to manage multiple customer queries at the same time.
- Call Recording: With the call recording feature, you can record phone calls which will help to check the work ethics of your employees and improve call quality services.
- Voicemail: This feature of KrispCall will help you record a voice message to the call receiver even if they don’t answer your phone call.
KrispCall Pros
- Monitor live calls anytime to give immediate feedback.
- Option of auto-transcription
- Call Analytics to identify trends and make some strategic decisions
- Acquire multiple phone numbers from 100+ countries.
- Easy integration with CRM systems and other business tools.
KrispCall Cons
- No Linux App (coming soon)
- User limitation in the essential subscription plan.
KrispCall Pricing
| Plan | Pricing |
| Essential | $15/user/month |
| Standard | $40/user/month |
| Enterprise | Custom |
2. Talkdesk
Talkdesk provides cloud-based contact centers worldwide with a focus on customer service through artificial intelligence (AI) integration systems. Notably, Talkdesk is known for its reliability, adaptability, and continuous innovation quest in this sector.
Through the blending of Nimble and Talkdesk, you can automatically sync all of your contacts between Talkdesk and Nimble. This will help display all the Talkdesk data, such as tickets, emails, messages, chats, etc, in one interface as the customer calls.
Talkdesk Features
- A unified platform to access CX Cloud functionalities and integrations
- Advance routing capabilities
- Call monitoring and quality insights
- Interaction analysis across multiple channels
- Workforce management to improve customer satisfaction
Talkdesk Pros
- User-friendly interface
- High levels of customization
- Wide range of options to integrate
Talkdesk Cons
- Limitations in the reporting functionality
- Different instances of call quality issues
- Sometimes, users experience server downtime
Talkdesk Pricing
| Plan | Pricing |
| CX Cloud Essentials | $85/user/month |
| CX Cloud Digital Essentials | $85/user/month |
| CX Cloud Elevate | $115/user/month |
| CX Cloud Elite | $145/user/month |
3. JustCall
JustCall is a platform designed to boost customer interaction, allowing real-time connection through phone calls, SMS, and WhatsApp. You can integrate JustCall with over 100 different Customer Relationship Management (CRM) systems.
Nimble and JustCall unlock different benefits when combined. Their integration allows one to make calls and send messages directly from the CRM, saving time and making work more efficient. Again, your every interaction is recorded by default in Nimble which ensures that all relevant details are kept centrally.
JustCall Features
- Advanced call management capabilities
- Voicemail drop
- Outbound and inbound calling
- Website click-to-call button
- Offline calls
JustCall Pros
- Automation with the text
- Group texting
- Create and analyze real-time reports
JustCall Cons
- Call quality needs improvement
- Needs to restart sometimes
- It has some bugs and issues.
JustCall Pricing
| Plan | Pricing |
| Essential | $19/user/month |
| Team | $29/user/month |
| Pro | $49/user/month |
| Business | Custom |
4. CircleLoop
CircleLoop is a cloud-based business phone system that is simple in nature. It encompasses various helpful tools and phone system functionalities accessible from virtually anywhere. Besides, it does not have binding agreements meaning that enterprises are able to utilize it as per requirement.
By integrating it with Nimble, you can track your call history so that previous interactions can be easily accessible. Additionally, it is possible to make calls from the platform directly by dialing the Nimble contact list. Furthermore, it provides you with detailed information about the caller through a caller ID feature.
CircleLoop Features
- Access controls and permissions
- Call conferencing
- Call logging
- Activity Tracking
- Document management
CircleLoop Pros
- Easy to set up and run
- Great support
- Reporting tools are first-class
CircleLoop Cons
- Issues with call notifications
- Limited customization options for call handling and voicemail
- Only two default pricing plans
CircleLoop Pricing
| Plan | Pricing |
| Custom | Based on customer needs |
5. Freshcaller
Freshcaller is a solution that operates in the cloud to assist businesses in enhancing their customer experience. It offers excellent and cost-effective features to enhance the customers’ self-service and support team’s productivity.
With Freshcaller integration with Nimble, you can create an integrated call management solution by using Freshcaller features like call transfer, call conferencing, and reporting. This integration will increase call handling efficiency, simplify VoIP call routing among team members, and provide detailed insights regarding call data.
Freshcaller Features
- Call masking
- Segment calls with Multi-level IVR
- Block spam calls
- Automate call routing
- Answer calls on SIP phones
Freshcaller Pros
- Free 14-day trial and service tier
- Inbound caller ID
- Temporary user access expansion during unexpected customer spikes
Freshcaller Cons
- Limited All-in-One solution
- Pricing complexity
- Less intuitive to some users
Freshcaller Pricing
| Plan | Pricing |
| Fresh | $0/user/month |
| Growth | $15/user/month |
| Pro | $39/user/month |
| Enterprise | $69/user/month |
6. Zendesk Suite
The Zendesk Suite is a collection of solutions and features that give one access to elements required to develop comprehensive customer care strategies that reach numerous platforms. The solutions allow businesses to manage their customer inquiries over different mediums.
By integrating Nimble with Zendesk, you can experience a range of benefits. Like, you can easily share information between team members to improve collaboration and to stay on top of tasks. Also, you can be able to customize your integration to your needs, and Zendesk also has integrations with VoIP providers.
Zendesk Suite Features
- Autoresponders
- Computer telephony integration
- Corrective and preventive actions
- Event-triggered actions
- IVR/Voice Recognition
Zendesk Suite Pros
- Provide support across different channels
- Seamless integration
- Easy-to-access knowledge base
Zendesk Suite Cons
- Less effective search function
- Have to pay for unused functions
- Poor user interface
Zendesk Suite Pricing
| Plan | Pricing |
| Suite Team | $55/user/month |
| Suite Growth | $89/user/month |
| Suite Professional | $115/user/month |
| Suite Enterprise | Custom |
7. Webex
Webex is a multi-functional desktop video/audio conferencing. This allows meeting individuals in real-time via the internet connection, regardless of their location.
By integrating Webex with Nimble, you get a platform for scheduling meetings more easily and joining video conferences that are simpler, all of which enhance your relationships with others. Also, this integration will help to streamline workflow by automating tasks.
Webex Features
- Free screen share
- 100 languages real-time translation
- Gesture recognition
- Shape recognition
- Post-meeting summary notification
Webex Pros
- File sharing capability
- Easily operate with low bandwidth
- Encryption and security features
Webex Cons
- Slows as the number of uses increases
- Delayed customer support
- GUI is not user-friendly
Webex Pricing
| Plan | Pricing |
| Webex Free | $0/user/month |
| Webex Meet | $14.50/user/month |
| Webex Suite | $25/user/month |
| Webex Enterprise | Custom |
8. Kixie
Kixie offers a range of advanced calling and texting features, such as automatically identifying phone numbers on any web page you’re browsing. Then, it adds a clickable button next to each number, allowing you to make calls with just one click.
Kixie integration with Nimble helps to facilitate smooth communication and collaboration among remote or distributed teams. This integration also focuses on critical processes that ultimately increase productivity.
Kixie Features
- Human voice detection
- IVR auto-attendance
- Live call coaching
- Multi-line PowerDialer
- Customized caller ID
Kixie Pros
- Provide local presence by displaying local area code
- User-friendly interface and easy to set up
- Responsive and helpful customer support team
Kixie Cons
- Problems running Power Dialer sometimes
- Don’t provide any analysis, only record
- Confusing while setting up your account
Kixie Pricing
| Plan | Pricing |
| Integrated | $35/user/month |
| Professional | $65/user/month |
| Outbound PowerDialer | $65/user/month |
| Enterprise | Custom |
9. ClickDesk
ClickDesk meets all the needs of an online business in an all-in-one platform. It offers features such as live chat, help desk, voice chat, etc. You can also use this to connect with partners or customers at various levels in real-time.
With ClickDesk and Nimble integration, you can easily manage contact records and effectively provide personalized customer support. Also, with a multi-platform customer service tool, you can increase the conversion rate by engaging with website visitors.
ClickDesk Features
- Real-time chat
- Social media integration
- Ticket Automation
- Daily web chat stats
- Agent and chat filters
ClickDesk Pros
- Free as well as affordable plans
- Support multichannel communication
- File sharing and co-browse with customers
ClickDesk Cons
- Charge up for not used service
- Bad customer service
- No IOS app is available
ClickDesk Pricing
| Plan | Pricing |
| Free | $0/user/month |
| Lite | $14.99/user/month |
| Pro | $24.99/user/month |
| Enterprise | $39.99/user/month |
10. Zoiper
Zoiper is a software phone that enables users to make chat, voice, and video calls using a computer or smartphone. To use Zoiper, you need an internet connection and a VoIP (Voice over IP) account from any VoIP provider.
The integration between Zoiper and Nimble offers several benefits, such as being able to automatically log your call activities and add notes within Nimble. Also, you can enhance your contact management capabilities.
Zoiper Features
- Automatic account registration
- Outlook integration plug-in
- Multilanguage support
- TCP support with SIP
- Noise reduction
Zoiper Pros
- Amazing interface
- Great functionality
- Completely bug-free
Zoiper Cons
- Pay for extra features
- A constant reminder to upgrade to the paid version
- Video calling is unreliable and less intuitive
Zoiper Pricing
| Plan | Pricing |
| Zoiper 5 PRO | $49.95 per license |
How To Choose The Right VoIP Integrations For Nimble
When choosing the right VoIP integration with Nimble, there are many things that you should take into account. The following tips will assist you in making a well-informed decision:
- Identify Your Needs: Firstly, it’s important that you clearly state what requirements you want for Nimble integration. These much-needed requirements include synchronizing CRM data, sending automated emails, managing social media, and more. Also, make sure you determine the functions and the features of your integration.
- Compatibility: After that, make sure that the Nimble integration selected is compatible with your existing system. It should be able to integrate easily into your IT system, and ensure there is no possibility of facing challenges due to incompatibility or data gaps in integration chosen.
- Customization Options: Also, check whether customized options available in the Nimble integration are in line with your business needs. By customizing workflow, fields, and automation rules, you can maximize CRM’s capabilities and efficiency. With personalization, you can enhance CRM effectiveness according to your organization’s needs.
- Scalability: It is also important to select a Nimble integration that can adjust together with your business’s growth. Make sure it is made in a way that handles constant growing data sizes as well as the growing user demands without slowing down or losing certain abilities.
- Customer Support: Also, evaluate the customer support offered by the provider of the Nimble integration. This includes access to comprehensive documentation, helpful tutorials, and responsive customer service channels. It’s crucial to select a provider that prioritizes customer support and is readily available to assist you.
- Cost and ROI: Finally, evaluate the cost of Nimble integration with respect to what it brings to your business. Calculate the return on investment (ROI) in terms of enhanced productivity, efficiency gains, and improved business outcomes. Also, consider the total benefits and disadvantages associated with it.
Final Thoughts: The Best VoIP Integration With Nimble is
Nimble integration is designed to improve your productivity and efficiency with profitability. Whether you are dealing with customers, keeping track of potential clients, or managing your sales process, it covers all. It offers an easy-to-use interface and tools that are user-friendly, making it suitable for businesses of any size.
With Nimble, you can streamline your operations and make your work more effective, no matter what tasks you’re handling. However, if you only want to integrate Nimble with the best VoIP option, then you should choose KrispCall.
With Nimble’s integration with KrispCall, you can enjoy several benefits, such as boosting employee efficiency, improving customer service, making accessibility easy, and many more.
