As a customer support team, it can be hectic to toggle between platforms to access customer information. Say goodbye to these hassles and enjoy our KrispCall Microsoft Teams Integration.
KrispCall and Microsoft Teams integrations allow support agents to chat externally or with internal teams from both platforms. Customer Support Teams also get a collaborative platform to access up-to-date customer data and information from multiple devices.
Explore other benefits of KrispCall Microsoft Team integration for customer support teams within this blog.
What is KrispCall + Microsoft Teams Integration?
KrispCall’s Microsoft Teams Integration is the incorporation of KrispCall’s VoIP features with Microsoft Teams. This integration streamlines business communications by managing call messages and centralizing data in a unified interface.
The collaboration of KrispCall and Microsoft Teams automates manual data entry and lets you identify calls instantly with two-way synchronized contact details. Moreover, Customer support teams can access the whole conversation history on both platforms.
5 Key Benefits of Using KrispCall & Microsoft Teams for Customer Support Teams
The integration of KrispCall and Microsoft Teams offers several benefits for customer teams, which include;
1. Receive Real-time Notifications
The customer support team receives instant notifications on Microsoft Teams channels whenever calls or messages are made or received in KrispCall. These quick notifications make sure no important telephony conversations go unnoticed.
Additionally, real-time notifications aid in efficient team collaboration. Team members can tag and discuss the call outcomes within the same platform and make swift decisions.
With these notifications, every team member can review, share, and take immediate action to avoid long customer waiting times.
2. Click–to–Dial Feature to Receive & Make Any Calls from Microsoft Teams.
Customer support teams are able to make and receive calls directly from Microsoft Teams using the click-to-dial feature.
It requires simply clicking the button next to a contact’s phone number, and you can connect with your leads and customers instantly, all within the Microsoft Teams platform.
Moreover, agents receive multiple phone system features while dialing with a single click. Support teams can keep notes and record each conversation to keep track of calls and create strategies for better outcomes.
3. Boost Team Productivity and Efficiency
KrispCall + Microsoft Teams integration boosts team productivity by providing a shared platform for managing work files and customer conversations. This integration allows support teams to access the same information, collaborate, and update each other in real-time.
Overall, teams can discuss various problems or provide service to customers within a single platform. This boosts team productivity for managing work files and customer conversations with a unified platform.
4. Access to All Contacts with Data Centralization
With KrispCall and Microsoft Teams integration, all your information, customer data, and contact information are synchronized on a single platform. This makes it easier for the customer support team to access the information from both of the platforms.
Additionally, this integration eliminates the need to input customer data manually on KrispCall and Microsoft Teams, saving time and resources. It also ensures that customer data is always up-to-date and accurate.
5. Utilize Powerful Cloud Phone System features within Microsoft Teams.
Microsoft Teams and KrispCall both offer powerful cloud phone system features such as calling, messaging, and Unified Conversations. However, this integration is much more than just using cloud phone system features as it is a combination of both platforms.
Agents can utilize KrispCall’s powerful call management and tracking feature, along with Microsoft Teams collaborative tools, file sharing, and video conferencing functionalities.
Overall, support teams can resolve issues, provide service efficiently, and boost teamwork with collaboration tools. Eventually, this improves customer handling and satisfaction.
Here’s How You can Integrate KrispCall and Microsoft Teams
FAQs
What are the main benefits of Microsoft Teams?
Microsoft Teams provides you with messages, meetings, notes, and document features in a single place. The benefit doubles when integrating Microsoft Teams with a VoIP phone system like KrispCall, with the addition of a click-to-dial feature and increased productivity.
What are some of the key benefits of Microsoft Teams and KrispCall integration?
Some of the key benefits of Microsoft Teams and KrispCall integration are real-time notifications, centralized data, and an increment in productivity and efficiency.
What are some important features of Microsoft Teams?
Some of the important features of Microsoft Teams are:
- Around 100 people Group Chat.
- MS Teams Read Receipts and Announcements
- Channel Cross-Posting
- Targeted Communication
Why is Microsoft Teams a good collaboration tool?
Microsoft Teams is a good collaboration tool as it provides individuals with the right tools to collaborate from multiple devices and remote locations without the risk of missed and inaccurate communications.
